Patient Access Registrar, UofL Hospital, 1030p-7a

UofL Health•Louisville, KY

5d•Onsite

About The Position

The Patient Access Registrar presents a helpful, courteous, and professional manner to patients, physicians, visitors, coworkers, and other internal and external customers. The registrar interviews patients and obtains the personal, medical, and financial information needed for admissions and billing. The role obtains accurate insurance information and applicable signatures, explains available payment options, and refers patients to a Patient Financial Counselor when needed. The registrar follows department and hospital policies and procedures while serving adult, geriatric, adolescent, pediatric, and neonatal patients. The role supports efficient patient flow, accurate registration and placement, confidentiality, and compliance with applicable rules and accreditation requirements. This position is based at UofL Hospital - UMC in Louisville, Kentucky, and is scheduled for third shift, 10:30 p.m. to 7:00 a.m.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as a team player.
Critical-thinking skills.
Strong oral and written communication skills.
Ability to multitask and remain flexible with job demands.
Energetic and motivated, with the ability to connect well with people.
Commitment to service, organizational values, and professionalism.
Ability to maintain confidentiality and protect sensitive data.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure completion of forms, signatures, authorizations, and consents.
Review insurance information and assign appropriate insurance payor plan codes, including policy, group, and authorization numbers, to support proper billing.
Assign appropriate patient types and beds according to registration type, and work with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery status.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system (SMS).
Maintain patient confidentiality and awareness of patient needs and registration wait times; monitor waiting and treatment areas for patients who have not been registered.
Maintain efficient and effective patient flow.
Comply with department and hospital policies and procedures, applicable local, state, and federal regulations, and accrediting-body requirements.
Represent the group to management as needed and respond to management inquiries and requests.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the on-call weekend coverage rotation.
Contribute to department and hospital objectives and project a positive professional image.
Maintain a clean and orderly work area.
Comply with company policies, procedures, standards of conduct, HIPAA privacy and security requirements, and safety standards.
Work collaboratively with team members and provide effective customer service to patients, physicians, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.