Patient Access Registrar, UofL Hospital, 1030p-7a

UofL Health•Louisville, KY

3d•Onsite

About The Position

The Patient Access Registrar welcomes and assists patients, physicians, visitors, coworkers, and other internal and external customers in a courteous, helpful, and professional manner. The registrar interviews patients and gathers the personal, medical, demographic, guarantor, and financial information needed for admission and accurate billing. The role verifies insurance information, obtains required signatures and authorizations, explains available payment options, and refers patients to a Patient Financial Counselor when necessary. The registrar serves adult, geriatric, adolescent, pediatric, and neonatal patients in accordance with department and hospital policies. The position supports accurate registration, appropriate patient and bed placement, efficient patient flow, confidentiality, regulatory compliance, and positive customer service. The role is based at UofL Hospital in Louisville, Kentucky, and is scheduled for third shift, 10:30 p.m. to 7:00 a.m. Participation in an on-call weekend coverage rotation is required.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as a team player.
Critical-thinking skills.
Solid oral and written communication skills.
Ability to multitask and adapt to changing job demands.
Energetic and motivated, with the ability to connect well with people.
Maintain confidentiality and protect sensitive data.
Adhere to safety standards and guidelines.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure forms are completed and obtain required signatures, authorizations, and consents.
Review insurance information and assign appropriate insurance payor plan codes, including policy, group, and authorization numbers, to support proper billing.
Assign appropriate patient types and beds for registration types such as emergency, inpatient admission, observation, outpatient surgery, laboratory, radiology, and T-accounts.
Work with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery status.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system (SMS).
Maintain patient confidentiality and awareness of patient needs and registration wait times.
Monitor waiting and treatment areas for patients who have not been registered and maintain efficient patient flow.
Comply with department and hospital policies and procedures, applicable local, state, and federal rules and regulations, and accrediting-body requirements.
Represent the group to management as needed and respond to management inquiries and requests.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the on-call weekend coverage rotation.
Contribute to department and hospital objectives and project a positive professional image.
Maintain a clean and orderly work area.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Follow organizational and department safety standards and guidelines, collaborate with team members, and provide effective customer service to patients, physicians, visitors, staff, and the broader health care community.
Perform other duties as assigned.