Patient Access Registrar

ThedaCare•Neenah, WI

1d•Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare, supporting the organization’s mission and goals and meeting regulatory compliance requirements. The role follows ThedaCare policies and processes and provides customer service with compassion. Responsibilities include registering patients, assigning accurate medical record numbers, checking medical necessity and compliance, obtaining patient and insurance information, processing physician orders, and completing pre-registration. The registrar explains consent forms and patient education materials, obtains required signatures, reviews insurance eligibility and benefits, and supports accurate billing and point-of-service collections. The role also uses quality auditing and reporting systems to verify account accuracy and completeness, may operate the telephone switchboard, and may answer phones at other facilities.

Requirements

High school diploma or GED.
Ability to stand, stoop, walk, bend, push, and pull, and lift up to 50 pounds without assistance.

Responsibilities

Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing excellent customer service.
Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; follow ThedaCare policies and meet assigned point-of-service goals.
Use quality auditing and reporting systems to ensure accounts are accurate and complete, and audit accounts and forms for accuracy and timeliness.
Pre-register patient accounts, including calling patients to obtain demographic, insurance, and other information; explain financial liabilities; collect point-of-service payments, past-due balances, and bad debt; and provide or process payment plan options.
Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain necessary signatures.
Explain and distribute patient education documents.
Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support point-of-service collections and billing.
Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible non-payment, and distribute and document other forms and pamphlets.
Perform other assigned duties, including answering phones at other facilities.