Patient Access Registrar, South Hospital, 7a-330p

UofL Health•Shepherdsville, KY

1d•Onsite

About The Position

The Patient Access Registrar presents a helpful, courteous, and professional manner to patients, physicians, visitors, coworkers, and other hospital customers. The registrar interviews patients and gathers the personal, medical, and financial information needed for admission and billing. The role also obtains accurate insurance information and required signatures, explains available payment options, and refers patients to a Patient Financial Counselor when necessary. The registrar helps ensure accurate patient registration and placement, maintains awareness of patient needs and registration wait times, and supports efficient patient flow. The role follows hospital and department procedures, applicable regulations, accreditation requirements, and HIPAA privacy and security standards.

Requirements

High school diploma or GED/equivalent.
Ability to type 30 words per minute with 95% accuracy.
Adequate conversational English to understand directions and policies, complete tasks, communicate with patients and coworkers, and follow safety guidelines.
Dependable, professional, and collaborative team player.
Critical-thinking skills.
Solid oral and written communication skills.
Ability to multitask and adapt to changing job demands.
Ability to work with ambiguity and continuous change.
Ability to learn and appropriately use the electronic documentation system and other relevant systems and databases.
Commitment to confidentiality, safety standards, organizational values, and professional conduct.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure completion of forms requiring signatures, authorizations, and consents.
Review insurance information and assign appropriate insurance payer plan codes, including policy, group, and authorization numbers, to support proper billing.
Assign appropriate patient types and beds according to registration type, and work with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery status.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system.
Monitor registration wait times and waiting and treatment areas for patients who have not been registered.
Maintain efficient and effective patient flow and an orderly work area.
Comply with department and hospital policies, applicable laws and regulations, accrediting requirements, HIPAA requirements, and safety standards.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Support department and hospital objectives, collaborate with team members, and provide effective customer service.
Maintain confidentiality and protect sensitive data.
Perform other duties as assigned, including responding to management inquiries and representing the group when needed.