Patient Access Registrar, South Hospital, 11p-730a

UofL Health • Shepherdsville, KY

1d

About The Position

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, coworkers, and other internal and external hospital customers. The registrar interviews patients professionally and obtains the personal, medical, and financial information needed for admissions and accurate billing. The role gathers insurance information and applicable signatures, explains available payment options, and refers patients to a Patient Financial Counselor when necessary.

The registrar supports accurate patient registration and placement, efficient patient flow, proper documentation, and compliance with hospital policies, applicable regulations, accreditation requirements, and HIPAA privacy and security requirements.

Responsibilities

• Receive and interview patients in a courteous, empathetic, and professional manner.
• Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
• Ensure required forms are completed and obtain signatures, authorizations, and consents.
• Review insurance information and assign appropriate insurance payor plan codes, including policy, group, and authorization numbers, to support proper billing.
• Assign appropriate patient types and beds based on registration type, and work with physicians and nurses to ensure accurate patient placement.
• Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery status.
• Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system (SMS).
• Monitor patient needs and registration wait times, including waiting and treatment areas for patients who have not been registered.
• Comply with department and hospital policies, procedures, and standards of conduct, as well as applicable local, state, and federal regulations and accrediting-body requirements.
• Maintain efficient and effective patient flow and a clean, orderly work area.
• Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
• Contribute to department and hospital objectives and maintain a positive personal and professional image of the Patient Access Representative, department, and hospital.
• Maintain patient confidentiality and comply with HIPAA privacy and security requirements.
• Perform other duties as assigned, including representing the group to management and responding to management inquiries and requests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed