Patient Access Registrar - Day Shift - Part Time

ThedaCare•Neenah, WI

4d•Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows the policies and processes used across the organization. The position is based in Day Shift Central Registration/Main Entrance and is scheduled for three shifts per pay period, totaling 12 hours per week (0.3 FTE). The registrar completes patient registration and pre-registration, verifies and enters patient and insurance information, supports medical necessity and compliance checks, processes physician orders, and collects patient payments and outstanding balances. The position explains consent and patient education materials, obtains required signatures, and uses account auditing and reporting systems to maintain accurate and complete records. It also includes operating the telephone switchboard, answering calls, and providing customer service to patients, representatives, and healthcare colleagues. The role is performed in a climate-controlled office setting with daily movement throughout the facility and frequent phone communication with patients and staff. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The position requires compliance with department-specific competencies.

Requirements

Must be at least 18 years of age.
Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
Ability to lift up to 50 pounds without assistance.
Compliance with department-specific competencies.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while delivering excellent customer service.
Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable, and answer phones at other facilities when assigned.
Meet assigned point-of-service goals and provide customer service with appropriate compassion.
Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information; explain patient financial liabilities and collect point-of-service payments, past-due balances, and bad debt.
Provide information to patients or representatives and create and process payment plan options when applicable.
Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain necessary signatures.
Explain and distribute patient education documents, forms, and pamphlets, and document their distribution as required.
Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support collections and billing processes.
Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests.