Patient Access Registrar - Day Shift - Part Time

ThedaCare • Neenah, WI

3d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare and supports the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role is based in Central Registration/Main Entrance and is scheduled for three shifts per pay period, totaling 12 scheduled hours per week (0.3 FTE). The position works in a climate-controlled office setting with daily movement throughout the facility, interacts with department members and other healthcare providers, and involves frequent phone communication with patients and staff. Inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance. The role requires compliance with department-specific competencies.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Must comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable.
• Follow ThedaCare policies and provide compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete.
• Audit accounts and ensure forms are complete, accurate, and timely to meet audit standards.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; communicate patient financial liabilities; and collect point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or their representatives and, when applicable, create and process payment plan options.
• Explain general consent for treatment forms to patients, guarantors, or legal guardians and obtain necessary signatures.
• Explain and distribute patient education documents.
• Review insurance eligibility responses and select the applicable insurance plan code.
• Enter benefit data to support point-of-service collections and billing processes and help achieve a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible nonpayment for tests.
• Distribute and document other forms and pamphlets.
• Perform other assigned duties, including answering phones at other facilities.

Benefits

• Lifestyle engagement resources, including health coaches, relaxation rooms, and health-focused apps (Wonder and Ripple).
• Mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued learning and development opportunities.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED