Patient Access Registrar - Part Time - Variable Shifts - Every 4th Weekend

Thedacare • Town of Wescott, WI

24d • Onsite

About The Position

The Patient Access Registrar performs admitting duties for patients receiving services at ThedaCare. The role supports ThedaCare’s mission and goals, meets regulatory compliance requirements, and follows applicable policies and processes. The position involves patient registration and pre-registration, insurance and medical-necessity checks, processing physician orders, collecting payments, explaining forms and patient instructions, and providing customer service. It also includes operating the telephone switchboard and supporting other facilities as assigned.

The scheduled hours are 24 per week (0.6 FTE). Shifts are 2:00 p.m.–10:00 p.m. or 10:00 p.m.–6:00 a.m., with every fourth weekend scheduled from 10:00 p.m.–6:00 a.m. The position is based at ThedaCare Medical Center – Shawano in Shawano, Wisconsin. The work is in a climate-controlled office with daily movement throughout the facility and frequent phone contact with patients and staff. Calls are recorded and monitored for quality assurance, training, and compliance. Compliance with department-specific competencies is required.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 50 pounds without assistance.
• Comply with department-specific competencies.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tools while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; answer phones at other facilities when assigned.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are accurate and complete; audit accounts and ensure forms are complete, accurate, and timely.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information, identifying financial liabilities, and collecting point-of-service payments, past-due balances, and bad debt.
• Provide information to patients or representatives and, when applicable, create and process payment plan options.
• Explain general consent-for-treatment forms and obtain required signatures; explain and distribute patient education documents.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment for tests, and distribute and document other forms and pamphlets.
• Perform other duties as assigned.

Benefits

• Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps, and mental health support.
• Access and affordability offerings, including minimal or zero copays, team member cost-sharing premiums, and daycare.
• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED