Patient Access Registrar, Medical Center Southwest, 3p-1130p

UofL Health•Louisville, KY

12d•Onsite

About The Position

The Patient Access Registrar presents a helpful, courteous, and professional manner when interacting with patients, physicians, visitors, coworkers, and other customers. The role interviews patients and obtains the personal, medical, demographic, guarantor, and financial information needed for admission and accurate billing. The registrar obtains insurance information and required signatures, explains available payment options, and refers patients to a Patient Financial Counselor when necessary. The role serves adult, geriatric, adolescent, pediatric, and neonatal patients in accordance with department and hospital policies and procedures. The registrar supports accurate registration and patient placement across emergency, inpatient, observation, outpatient surgery, laboratory, radiology, and other registration types. They maintain confidentiality, monitor registration wait times and patient areas, and help ensure efficient patient flow. The position participates in weekend on-call coverage, department and hospital meetings, in-services, and quality improvement teams. UofL Health is an integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, and over 12,000 team members. Its mission is to deliver patient-centered care.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as a team player.
Critical thinking skills.
Solid oral and written communication skills.
Ability to multitask and be flexible with job demands.
Energetic and motivated, with the ability to connect well with people.
Commitment to service, organizational values, and professionalism.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure forms are completed for signatures, authorizations, and consents.
Review insurance information and assign appropriate insurance payor plan codes, including policy, group, and authorization numbers, to support accurate billing.
Assign appropriate patient types and beds according to registration type.
Work with physicians and nurses to ensure accurate patient placement.
Correct account changes prior to billing, including changes between inpatient, observation, and outpatient surgery statuses.
Ensure ordering, attending, referring, and primary care physicians are documented correctly in the hospital computer system (SMS).
Maintain confidentiality of patient information and remain aware of individual patient needs and registration wait times.
Monitor waiting and treatment areas for patients who have not been registered and maintain efficient patient flow.
Comply with department and hospital policies and procedures, applicable local, state, and federal regulations, and accrediting-body requirements.
Represent the group to management as needed and respond to management inquiries and requests.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the on-call weekend coverage rotation.
Contribute to department and hospital objectives and project a positive professional image.
Maintain a clean and orderly work area.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Protect sensitive data and adhere to safety standards and guidelines.
Work collaboratively and support team members while providing effective customer service to patients, physicians, residents, visitors, staff, and the broader health care community.
Perform other duties as assigned.