Patient Access Registrar, Medical Center Southwest, 3p-1130p

UofL Health•Louisville, KY

12d•Onsite

About The Position

The Patient Access Registrar provides courteous, professional service to patients, physicians, visitors, coworkers, and other hospital customers. The role interviews patients and collects the personal, medical, demographic, guarantor, and financial information required for admissions and billing. It also verifies insurance information, obtains required signatures and authorizations, explains payment options, and refers patients to a Patient Financial Counselor when necessary. The registrar supports accurate patient registration and placement across emergency, inpatient, observation, outpatient surgery, laboratory, radiology, and other services. The role works with physicians and nurses to ensure appropriate placement, maintains patient confidentiality and efficient patient flow, follows hospital and department policies and regulatory requirements, and participates in meetings, quality improvement activities, and weekend on-call coverage.

Requirements

High school diploma or equivalent.
Dependable, professional, and able to work as part of a team.
Critical thinking skills.
Solid oral and written communication skills.
Ability to multitask and adapt to changing job demands.
Energetic and motivated, with the ability to connect well with people.

Nice To Haves

At least one year of registration experience.

Responsibilities

Receive and interview patients in a courteous, empathetic, and professional manner.
Obtain and enter complete and accurate patient demographic, guarantor, and insurance information.
Ensure completion of forms, signatures, authorizations, and consents.
Review insurance information and assign appropriate payor plan codes, including policy, group, and authorization numbers, to support proper billing.
Assign appropriate patient types and beds based on the registration type, and work with physicians and nurses to ensure accurate patient placement.
Correct account changes before billing, including changes between inpatient, observation, and outpatient surgery registrations.
Ensure ordering, attending, referring, and primary care physicians are correctly documented in the hospital computer system.
Maintain patient confidentiality and monitor individual patient needs, registration wait times, and waiting and treatment areas for patients who have not been registered.
Maintain efficient and effective patient flow.
Comply with department and hospital policies and procedures, applicable laws and regulations, and accrediting-body requirements.
Represent the group to management as needed and respond to management inquiries and requests.
Attend and participate in department and hospital meetings, in-services, and quality improvement teams.
Participate in the weekend on-call coverage rotation.
Contribute to department and hospital objectives and project a positive professional image.
Maintain a clean and orderly work area.
Comply with company policies, standards of conduct, HIPAA privacy and security requirements, and safety guidelines.
Collaborate with and support team members, and provide effective customer service to patients, physicians, residents, visitors, staff, and the broader healthcare community.
Perform other duties as assigned.