Patient Access Professional I - 25 hours/week

Nebraska Methodist Hospital•Omaha, NE

6d•Onsite

About The Position

The Patient Access Professional I registers and dismisses patients courteously and promptly, creating accurate patient records by verifying demographic, financial, insurance, and visit information. The role verifies payer eligibility and patient financial responsibility electronically, performs point-of-service collections as appropriate, and refers patients to financial counselors when needed. It provides customer service consistent with the organization’s mission and vision and follows EMTALA guidelines when registering patients in the Emergency Department. The position is based at Methodist Healthwest in Omaha, Nebraska, and is scheduled Monday through Friday, 12:00 p.m. to 5:00 p.m. (25 hours per week).

Requirements

High school diploma, GED, or equivalent preferred.
Previous healthcare registration, customer service, insurance, or billing experience required.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Knowledge of phone etiquette and some medical terminology.
Strong computer skills, including ability to use Outlook, open Word and Excel attachments, and use a scanner and copier.
Basic mathematics skills for collecting payments, including addition, subtraction, multiplication, and division.
Ability to work independently and collect patient information needed for system entry.
Ability to multitask and maintain strong attention to detail in the registration process.
Ability to interact with patients kindly, courteously, and helpfully; relate to fellow workers across hospital departments; and deal with people in crisis situations.
Ability to communicate through a glass barrier.
Ability to transport or escort patients and guests or family members via stairs, elevators, or ramps.

Nice To Haves

Medical terminology experience or knowledge preferred.
American Heart Association or American Red Cross Basic Life Support (BLS) certification preferred.

Responsibilities

Greet patients professionally and use triage guidelines to alert clinical team members to urgent situations.
Follow EMTALA guidelines and the Code Triage Process when registering Emergency Department patients.
Calmly and professionally respond to anxious or agitated people and verbally de-escalate patients or their family and friends when appropriate.
Register patients and verify insurance accurately and promptly, ensuring demographic and payer information is correct.
Collect information for quick registration, notify the triage clinical team member of the patient’s arrival and chief complaint, and coordinate with clinical staff to complete registration at the appropriate time.
Collect and update patient demographic information and photo identification in the electronic registration record; go to the bedside when needed to complete registration.
Verify insurance eligibility through electronic work queues, update the electronic registration record, and scan insurance cards into the record.
Complete Medicare Secondary Payer questionnaires and other payer-specific documents as required.
Review and sign admission paperwork with the patient or representative, use translation services when needed, and provide copies of signed documents as appropriate.
Explain patient financial responsibility respectfully, review financial estimates and liability waivers as appropriate, and add completed documents to the registration record.
Attempt to collect copays and other patient financial responsibilities, document collection attempts and reasons they fail, and meet or exceed point-of-service collection goals.
Process and manage payments securely and according to policy, and promptly notify a supervisor of cash discrepancies.
Refer patients to Patient Financial Counselors when appropriate or requested.
Transport or escort patients and guests or family members to appropriate locations when needed.