Patient Access Professional I - 25 hours/week

Best Care•Omaha, NE

7d•Onsite

About The Position

The Patient Access Professional I registers and dismisses patients courteously and promptly, creating accurate patient records by verifying demographic, financial, insurance, and visit information. The role verifies payer eligibility and patient financial responsibility, performs point-of-service collections as appropriate, and refers patients to financial counselors when appropriate. The position provides customer service consistent with the organization’s mission and vision and follows EMTALA guidelines when registering Emergency Department patients. This position is based at Methodist Hospital, 8303 Dodge St., Omaha, Nebraska. The schedule is Monday through Friday, 12:00 p.m. to 5:00 p.m. The role may involve collecting information at the patient’s bedside, communicating through a glass barrier, and transporting or escorting patients and visitors within the facility or to other campus locations.

Requirements

Previous health care registration, customer service, insurance, or billing experience is required.
Strong computer skills are required.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Knowledge of phone etiquette and an understanding of some medical terminology.
Ability to open and navigate Outlook, Word and Excel attachments, and use a scanner and copier.
Basic mathematics skills for payment collection, including addition, subtraction, multiplication, and division.
Ability to work independently and collect patient data required for entry into the system.
Ability to multitask with strong attention to registration details.
Ability to relate to patients in a kind, courteous, and helpful manner and to relate to coworkers across hospital departments, including in crisis situations.
Ability to transport or escort patients and visitors to appropriate locations via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Ability to exert up to 50 pounds of force (Medium Work).
Frequent fingering/touching, keyboarding/typing, reaching, repetitive motions, sitting, and speaking/talking; constant hearing and seeing/visual activity.
Occasional balancing, carrying, crouching, distinguishing colors, grasping, lifting, pulling/pushing, standing, stooping/bending, twisting, and walking.

Nice To Haves

High school diploma, GED, or equivalent is preferred.
Medical terminology is preferred.
American Heart Association or American Red Cross Basic Life Support (BLS) certification is preferred.

Responsibilities

Greet patients professionally and use triage guidelines to alert clinical team members to urgent situations.
Follow EMTALA guidelines and the Code Triage Process when registering Emergency Department patients.
Remain calm and professional with anxious or agitated people and verbally de-escalate patients or visitors who are upset.
Complete patient registration and insurance verification accurately and promptly, ensuring demographic and payer information is correct.
Collect patient identification information for quick registration and notify the triage clinical team member of the patient’s arrival and chief complaint.
Coordinate with the clinical team, following EMTALA guidelines, to determine when a patient’s condition is stable enough to complete registration at the bedside.
Collect and update demographic information and photo IDs in electronic registration records, including completing registration at the bedside when needed.
Verify insurance eligibility using electronic work queues, update registration records, and scan insurance cards into the record.
Complete Medicare Secondary Payer questionnaires and other payer-specific documents as required.
Review and sign admission paperwork with patients or their representatives, provide copies of signed documents as appropriate, and use translation services when needed for accurate data collection.
Respectfully explain patient financial responsibility, communicate that responsibility, and perform point-of-service collections according to policy.
Review financial estimates and liability waivers as appropriate, add completed documents to the registration record, and provide copies to patients or representatives.
Attempt collection of copayments and other patient financial responsibilities when appropriate; document collection attempts and reasons for unsuccessful attempts; meet or exceed point-of-service collection goals.
Process and manage payments and collections securely and according to policy, and promptly notify a supervisor of cash discrepancies.
Refer patients to Patient Financial Counselors when appropriate or upon request.