Patient Access Associate | 40 hours a week | Patient Access WB

Great River Health•West Burlington, IA

11d

About The Position

The Patient Access Associate serves as the first point of contact for patients, families, and visitors, providing a welcoming and efficient experience. The role handles patient registration and appointment scheduling; coordinates with clinical teams; verifies patient demographics, insurance information, benefits, and eligibility; collects payments; obtains required signatures; and manages patient data accurately and confidentially. The associate provides customer service, responds to inquiries and concerns, communicates with clinical staff, and complies with applicable organizational policies and state and federal regulations. Shifts fall between 6:00 AM and 7:00 PM, or 3:30 PM and 12:00 AM, depending on department assignment. Working every third weekend and two holidays per year is required. The position is listed as 40 hours a week, with a minimum hiring wage of $18.89 per hour.

Requirements

High school diploma or GED is preferred.
Previous healthcare experience is preferred.
Ability to work every third weekend and two holidays per year.

Nice To Haves

Previous healthcare experience.

Responsibilities

Serve as the first point of contact for patients, families, and visitors and provide a welcoming, professional experience.
Register patients accurately and collect required personal and medical information.
Schedule appointments, coordinate with clinical teams, and prepare and distribute appointment reminders and follow-up communications.
Confirm patient demographics and insurance details, secure necessary prior authorizations, and verify insurance benefits and eligibility.
Collect and process co-pays and outstanding balances accurately and promptly.
Obtain signatures for required consents and legal documentation in accordance with organizational policies.
Answer incoming calls, provide information, direct callers, and accurately record and relay messages.
Maintain patient confidentiality and update accurate patient records and documentation in the electronic medical system.
Comply with applicable state and federal regulations related to patient access and data privacy.
Troubleshoot registration and scheduling issues and escalate when necessary.
Verify provider orders for accuracy, completeness, and compliance; confirm and validate outside-provider (Conversion Physician) orders for proper documentation and authorization.
Monitor appointment availability and make adjustments to accommodate patient needs.
Educate patients on organizational procedures, financial policies, and available resources or assistance programs.
Operate a multi-line switchboard and announce emergency codes overhead when required.

Benefits

Competitive base pay.
Matching retirement programs.
Health, dental, and vision plans.
Health Savings and Flexible Spending Accounts.
Employee discounts, including car rental and cell-phone plans.
Employer-paid long-term disability, life, and AD&D insurance.
Paid time off (PTO).
Education Assistance Program.
Employee Assistance Program.
Employee Referral Bonus Program.
Discounted cafeteria meals.
Paid parental leave.
Employee Service Recognition program.
Voluntary plans including life, AD&D, short-term disability, critical illness, accident insurance, and hospital indemnity.