Patient Access Associate | 40 hours a week | Patient Access WB
About The Position
The Patient Access Associate is the first point of contact for patients, families, and visitors, helping provide a welcoming and efficient experience. The role handles patient registration, appointment scheduling, coordination with clinical teams, verification of demographic and insurance information, payment collection, consent documentation, and accurate, confidential management of patient data. It also provides customer service, responds to inquiries, and supports compliance with applicable regulations and organizational policies. The position requires strong organization, attention to detail, effective communication, the ability to manage multiple tasks in a fast-paced environment, and a commitment to patient care and satisfaction. Shifts fall between 6:00 AM and 7:00 PM, or between 3:30 PM and 12:00 AM, depending on department assignment. Work every third weekend and two holidays per year is required.
Requirements
- High school diploma or General Education Degree (GED) preferred.
- Previous healthcare experience preferred.
Nice To Haves
- High school diploma or General Education Degree (GED).
- Previous healthcare experience.
Responsibilities
- Serve as the first point of contact for patients, families, and visitors, providing a welcoming and professional experience.
- Register patients accurately and collect necessary personal and medical information.
- Schedule appointments, coordinate with clinical teams, and prepare and distribute appointment reminders and follow-up communications.
- Confirm patient demographics and insurance details, secure necessary prior authorizations, and verify insurance benefits and eligibility.
- Collect and process co-payments and outstanding balances accurately and promptly.
- Obtain signatures for required consents and legal documentation in accordance with organizational policies.
- Handle incoming calls, direct callers to the appropriate department or personnel, and accurately record and relay messages.
- Maintain patient confidentiality and update accurate patient records and documentation in the electronic medical system.
- Ensure compliance with applicable state and federal regulations related to patient access and data privacy.
- Troubleshoot registration and scheduling issues and escalate them when necessary.
- Verify provider orders for accuracy, completeness, and compliance with organizational policies and external regulations.
- Confirm and validate orders from outside providers (Conversion Physicians) for proper documentation and authorization.
- Monitor appointment availability and make adjustments to accommodate patient needs.
- Educate patients about organizational procedures, financial policies, and available resources or assistance programs.
- Operate a multi-line switchboard and announce emergency codes overhead when required.
Benefits
- Competitive base pay
- Matching retirement programs
- Health, dental, and vision plans
- Health Savings and Flexible Spending Accounts
- Employee discounts, including car rental and cell-phone plans
- Employer-paid long-term disability, life, and AD&D insurance
- Paid time off (PTO)
- Education Assistance Program
- Employee Assistance Program
- Employee Referral Bonus Program
- Discounted cafeteria meals
- Paid Parental Leave
- Employee Service Recognition program
- Voluntary life, AD&D, short-term disability, critical illness, accident, and hospital indemnity plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
