Patient Access Professional I

Best Care•Omaha, NE

7d•Onsite

About The Position

The Patient Access Professional I registers and dismisses patients courteously and promptly, creating accurate patient records by verifying demographic, financial, insurance, and visit information. The role verifies payer eligibility and patient financial responsibility, performs point-of-service collections as appropriate, and refers patients to financial counselors when needed. It provides customer service in line with Nebraska Methodist Health System’s mission and vision and follows EMTALA guidelines when registering patients in the Emergency Department. The position is based at Methodist Hospital, 8303 Dodge St., Omaha, Nebraska. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The role requires high school diploma, GED, or equivalent, and previous healthcare registration, customer service, insurance, or billing experience. Medical terminology and BLS certification are preferred. The position also requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Requirements

High school diploma, GED, or equivalent.
Previous healthcare registration, customer service, insurance, or billing experience.
Knowledge of phone etiquette and some medical terminology.
Strong computer skills, including the ability to use Outlook, open Word and Excel attachments, and operate a scanner and copier.
Basic mathematics skills for collecting payments, including addition, subtraction, multiplication, and division.
Ability to work independently and collect the patient data required for system entry.
Ability to multitask and maintain strong attention to detail during registration.
Ability to communicate kindly and courteously with patients and work effectively with hospital colleagues and people in crisis situations.
Ability to communicate with others through a glass barrier.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Ability to transport or escort patients and guests/family members to appropriate locations via stairs, elevators, or ramps.
Medium-work physical capacity, exerting up to 50 pounds of force.

Nice To Haves

Medical terminology.
American Heart Association or American Red Cross Basic Life Support (BLS) certification.

Responsibilities

Greet patients professionally and use triage guidelines to alert clinical team members to urgent situations.
Follow EMTALA guidelines and the Code Triage Process when registering Emergency Department patients.
Respond calmly and professionally to anxious or agitated people, using verbal de-escalation when needed.
Perform timely and accurate patient registration and insurance verification in accordance with policies and procedures.
Collect identification information for quick registration and notify triage clinical staff of patient arrival and chief complaint.
Coordinate with clinical staff to determine when a patient is stable enough for bedside registration, and complete registration at the bedside when needed.
Collect and update patient demographic information and photo IDs in the electronic registration record.
Verify insurance eligibility using electronic work queues, update registration records, and scan insurance cards.
Complete Medicare Secondary Payer questionnaires and other payer-specific documents as required.
Review and sign admission paperwork with patients or their representatives, provide copies of signed documents as appropriate, and use translation services when needed.
Explain patient financial responsibility respectfully, communicate estimates and liability, and provide copies of relevant financial documents.
Attempt and document collection of co-pays and other patient financial responsibilities, meeting or exceeding point-of-service collection goals.
Process and manage payments securely and appropriately, and promptly notify a supervisor of cash discrepancies.
Refer patients to Patient Financial Counselors when appropriate or requested.
Transport or escort patients, guests, and family members to appropriate locations using stairs, elevators, or ramps as needed.