Patient Access Professional I - Registration - Casual/PRN

Nebraska Methodist Hospital•Fremont, NE

5d•Onsite

About The Position

The Patient Access Professional I registers and dismisses patients courteously and promptly, creating accurate patient records by verifying demographic, financial, insurance, and visit information. The role verifies payer eligibility and patient financial responsibility, performs point-of-service collections as appropriate, and refers patients to financial counselors when appropriate. The position is based at Methodist Fremont Health in Fremont, Nebraska, and is casual, with work scheduled as needed and workdays and hours often varying from week to week. The position provides customer service consistent with the organization’s mission and vision and follows EMTALA guidelines when registering Emergency Department patients. It works with clinical staff to respond appropriately to patient arrivals and urgent situations, and completes registration at the appropriate time, including at the bedside when needed. The role also processes admission paperwork, financial documents, payments, and collections according to policy, while maintaining accurate electronic registration records.

Requirements

High school diploma, GED, or equivalent preferred.
Previous healthcare registration, customer service, insurance, or billing experience required.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Knowledge of phone etiquette and some medical terminology.
Strong computer skills, including the ability to use Outlook, open Word and Excel attachments, and use a scanner and copier.
Basic mathematics skills, including addition, subtraction, multiplication, and division, to support payment collections.
Ability to work independently and collect patient data required for entry into the system.
Ability to multitask and maintain strong attention to detail during registration.
Ability to relate to patients in a kind, courteous, and helpful manner and work with hospital colleagues across departments, including in crisis situations.
Ability to transport or escort patients and guests or family members to appropriate locations using stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Ability to exert up to 50 pounds of force; the position involves occasional carrying, lifting, pushing or pulling, standing, walking, balancing, crouching, grasping, bending, and twisting; frequent keyboarding, fingering, reaching, sitting, and speaking; and constant hearing and visual activity.

Nice To Haves

Medical terminology preferred.
American Heart Association or American Red Cross Basic Life Support (BLS) certification preferred.

Responsibilities

Greet patients professionally and use triage guidelines to alert clinical team members to urgent situations.
Follow EMTALA guidelines and the Code Triage Process when registering Emergency Department patients.
Respond calmly and professionally to anxious or agitated people, and verbally de-escalate patients or their families and friends when appropriate.
Perform patient registration and insurance verification accurately and promptly, ensuring demographic and payer information is correct.
Collect information for quick registration, notify the triage clinical team member of the patient’s arrival and chief complaint, and coordinate with clinical staff on when to complete registration.
Collect and update patient demographic information and photo IDs in the electronic registration record; complete registration at the bedside when needed.
Verify insurance eligibility using electronic work queues, update electronic records, and scan insurance cards into registration records.
Complete Medicare Secondary Payer questionnaires and other payer-specific documents as required.
Review and sign admission paperwork with patients or representatives, provide copies of signed documents as appropriate, and use translation services when needed.
Explain patient financial responsibility respectfully, review financial estimates and liability waivers as appropriate, and add completed documents to the registration record.
Attempt collection of copayments and other patient financial responsibilities as appropriate; document collection attempts and reasons an attempt failed; meet or exceed point-of-service collection goals.
Process and manage payments and collections securely and according to policy, and promptly notify a supervisor of cash discrepancies.
Refer patients to Patient Financial Counselors as appropriate or upon request.