Patient Access Professional I - Registration - Casual/PRN

Best Care•Fremont, NE

6d•Onsite

About The Position

The Patient Access Professional I registers and dismisses patients courteously and promptly, creating accurate patient records by verifying demographic, financial, insurance, and visit information. The role electronically verifies payer eligibility and patient financial responsibility, collects payments at the point of service when appropriate, and refers patients to financial counselors as needed. The position provides customer service in accordance with the organization’s mission and vision and follows EMTALA guidelines when registering Emergency Department patients. This is a casual, as-needed position at Methodist Fremont Health in Fremont, Nebraska. Workdays and hours may vary from week to week. The role requires the ability to provide transportation to other campus locations within a reasonable timeframe and may involve assisting or escorting patients and visitors around the facility.

Requirements

Previous healthcare registration, customer service, insurance, or billing experience is required.
Strong computer skills are required, including the ability to open and navigate Outlook and Word and Excel attachments, and use a scanner and copier.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division, to support payment collection.
Ability to work independently and collect patient data required for entry into the system.
Ability to multitask and maintain strong attention to detail during registration.
Ability to communicate with patients in a kind, courteous, and helpful manner and relate effectively to hospital coworkers and people in crisis situations.
Ability to transport or escort patients, guests, and family members via stairs, elevators, or ramps.
Ability to communicate with others through a glass barrier.
Ability to provide transportation to other campus locations within a reasonable timeframe.
Ability to exert up to 50 pounds of force.
High school diploma, GED, or equivalent preferred.

Nice To Haves

Medical terminology knowledge or experience preferred.
American Heart Association or American Red Cross Basic Life Support (BLS) certification preferred.

Responsibilities

Greet patients professionally and use triage guidelines to alert clinical team members to urgent situations.
Follow EMTALA guidelines and the Code Triage Process when registering Emergency Department patients.
Remain calm and professional with anxious or agitated people and verbally de-escalate patients or their companions when needed.
Perform registration and insurance verification accurately and promptly, ensuring demographic and payer information is correct.
Collect the information needed for quick registration and notify the triage clinical team member of patient arrival and chief complaint.
Coordinate with the clinical team to determine when a patient is stable enough for bedside completion of registration; go to the bedside if needed.
Collect and update patient demographic information and photo identification in the electronic registration record.
Verify insurance eligibility using electronic work queues, update registration records, and scan insurance cards into the record.
Complete Medicare Secondary Payer questionnaires and other payer-specific documents as required.
Review admission paperwork with patients or their representatives and obtain signatures; provide copies of signed documents as appropriate.
Use translation services as needed to ensure accurate information collection.
Explain patient financial responsibility respectfully, review estimates and liability waivers as appropriate, and provide copies of completed financial documents.
Attempt to collect copayments and other patient financial responsibilities when appropriate, document attempts and reasons for unsuccessful collection, and meet or exceed point-of-service collection goals.
Process and manage payments securely and according to policy, and promptly notify a supervisor of cash discrepancies.
Refer patients to Patient Financial Counselors as appropriate or upon request.