Patient Access Medical Assistant - Endoscopy

Geisinger•Wilkes-Barre, PA

14h•Onsite

About The Position

The Patient Access Medical Assistant provides front-line clinic support and direct patient care activities according to clinic needs. The role coordinates office activities efficiently, greets and registers patients, supports check-out, and schedules future appointments. It also performs patient-care tasks within the medical assistant scope of practice and under the direction of a licensed nurse, while supporting providers and the multidisciplinary care plan. The position combines clinical assistance with patient access responsibilities, including documenting patient information in the electronic medical record, preparing specimens and procedure supplies, maintaining exam rooms and equipment, managing supplies, and processing patient and physician requests. It also helps patients understand care instructions, reports concerns and safety issues to the appropriate team members, verifies patient and insurance information, supports referrals and pre-certifications, communicates anticipated patient financial responsibility, and schedules follow-up services. Work is typically performed in a clinical environment. The position is regular, non-exempt, and scheduled for 40 hours per week on the day shift at Geisinger Wyoming Valley. A $1,500 sign-on bonus is offered, paid over one year, subject to stipulations.

Requirements

High school diploma or equivalent (GED).
Basic Life Support certification within 6 months of employment.
Communication skills.
Customer service skills.
Multitasking skills.
Teamwork skills.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Provide patient care as directed by a licensed nurse and within the medical assistant scope of practice, supporting each patient's multidisciplinary care plan.
Assist providers with minor procedures by setting up, gathering supplies and equipment, and performing related tasks such as applying aseptic dressings and opening supplies.
Obtain and accurately document patient information using the electronic medical record rooming tool.
Reinforce patient instructions to support understanding and adherence to treatment and the plan of care.
Collect and prepare laboratory specimens and complete associated paperwork and documentation accurately and efficiently.
Report patient concerns and questions to the appropriate care team member and follow through as directed.
Immediately report patient safety incidents or issues, patient and family complaints, serious events, and environmental hazards to a supervisor.
Transport non-controlled medications as needed and access non-controlled medication storage and supply areas when required by clinic needs.
Inventory and order supplies, check for and remove expired items, and maintain adequate room supplies and equipment.
Clean and routinely inspect equipment within the role's scope; clean and prepare exam rooms between patients.
Perform high-level disinfection or sterilization according to policy and procedure.
Check patients in for appointments and accurately verify demographics; complete check-in procedures and monitor wait times, communicating changes to patients.
Assist with referrals and pre-certifications at the time of encounter and interpret insurance responses and general insurance-rank guidelines to assign primary, secondary, and tertiary insurance appropriately.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurance, and collect payments as applicable.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages from multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
Comply with job-specific obligations and organizational policies and procedures.

Benefits

$1,500 sign-on bonus paid over one year, subject to stipulations.
Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with rapid accrual.
Tuition reimbursement of up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption assistance and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.