Patient Access Manager

Ensemble Health Partners • Petersburg, VA

8d • $63,100 - $78,875 • Onsite

About The Position

The Patient Access Manager plans, develops, organizes, and manages the Patient Access department, overseeing its performance and effectiveness. The manager coaches and develops staff, implements short- and long-term plans to improve customer service and the collection of quality information, and contributes subject-matter expertise and leadership to revenue cycle and organizational goals. The role is accountable for meeting Ensemble Health Partners’ mission and goals and regulatory compliance requirements, and works with the Director of Patient Access to align processes and procedures with company policies at an assigned facility or market.

The manager directly oversees admitting, registration, and financial services operations at acute care locations. The role also coordinates staffing and schedules, sets and monitors departmental goals, prepares requested reports, uses performance data to guide decisions, and works with internal and external customers and ancillary departments to support revenue cycle goals. The position is on-site at Bon Secours - Southside Regional Medical Center in Petersburg, Virginia. The listed pay range is $63,100–$78,875, based on experience.

Requirements

• At least 2–3 years of management experience in the healthcare industry.
• Experience with Microsoft applications.
• Ability to balance numerous priorities and prioritize effectively.
• Ability to learn and use numerous computer applications and work with the IT department to address departmental technology needs.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technology improvements, including exploring, experimenting with, and applying AI.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.

Nice To Haves

• Patient Access experience with managed care, insurance, or a call center.
• Bachelor’s degree or equivalent experience in Healthcare Management or Administration.

Responsibilities

• Plan, develop, organize, and manage the Patient Access department and its performance.
• Directly manage admitting, registration, and financial services operations at acute care locations.
• Coach and develop staff, and provide training, education, goal-setting, and performance interventions as needed.
• Implement short- and long-term plans and objectives to improve customer service and the collection of quality information.
• Manage departmental staffing needs and coordinate employee work schedules to ensure adequate daily coverage.
• Prepare monthly reports as requested and establish departmental goals with staff to improve performance, operations, customer satisfaction, and financial results.
• Collect, interpret, and communicate performance data using available tools and systems, and use the data to guide decisions and achieve performance goals.
• Work with internal and external customers to make decisions affecting the organization or individual patients.
• Work with ancillary departments to establish and maintain positive relationships and support revenue cycle goals.
• Ensure financial services representatives follow accounting processes, including balancing cash drawers, timely deposits, accurate posting to patient accounts, and completion and submission of required logs.
• Align processes and procedures with Ensemble Health Partners policies in collaboration with the Director of Patient Access.
• Perform other duties as assigned.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Paid certifications and professional development.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed