Patient Access Manager

Ensemble Health Partners • Miami, FL

5d

About The Position

The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. The role manages multi-site operations, monitors KPIs, and drives process improvements to enhance efficiency and patient satisfaction. The manager develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. The role also leads recruitment, onboarding, and professional development for supervisors and staff; provides coaching and performance feedback; and fosters team engagement to build a high-performing culture. The manager serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

The position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.

Responsibilities

• Oversee strategic and operational functions for patient access and pre-access teams.
• Manage multi-site operations and monitor KPIs.
• Drive process improvements that enhance efficiency and patient satisfaction.
• Develop and manage departmental budgets.
• Ensure compliance with regulatory standards.
• Partner with leadership to implement initiatives that optimize front-end workflows.
• Lead recruitment, onboarding, and professional development for supervisors and staff.
• Provide coaching and performance feedback and foster team engagement.
• Serve as a liaison for internal and external stakeholders.
• Resolve escalated issues and promote collaboration to achieve organizational objectives.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed