Patient Access Manager - LCMC Health Westpark Campus

LCMC Health•New Orleans, LA

2d•Onsite

About The Position

The Patient Access Manager oversees the daily operations of Patient Access and leads teams responsible for registration, admissions, insurance verification, financial clearance and counseling, and patient flow. The role supports operational excellence, revenue cycle performance, reimbursement goals, and a positive experience for patients and team members. The manager develops staff, monitors performance and work queues, ensures compliance with organizational policies, payer requirements, and regulatory standards, and works with clinical, operational, and revenue cycle leaders to improve access and efficiency. The position is based at LCMC Health Westpark Campus and is listed for a day shift.

Requirements

High school diploma or equivalent.
At least 5 years of experience in a customer service-related role, including healthcare, revenue cycle, registration, financial counseling, banking, or hospitality.
At least 3 years of direct Patient Access experience, included in the 5 years above.
Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations.
Knowledge of insurance verification, financial counseling, and payer requirements.
Strong leadership and team development skills.
Excellent communication, problem-solving, and decision-making abilities.
Experience improving workflows, processes, and operational performance.
Proficiency with healthcare technology systems and Microsoft Office applications.

Nice To Haves

Bachelor's degree or higher.
CHAM or CHAA certification.
Medical Assistant certification or another medical specialty-based certification.
At least 4 years of experience as a Patient Access Representative, preferably in a hospital, Emergency Department, or bed management setting.
Knowledge of Electronic Medical Record (EMR) systems, hospital Admission, Discharge, and Transfer (ADT) functions, and payer guidelines.

Responsibilities

Lead and develop Patient Access teams across assigned areas.
Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations.
Monitor revenue cycle metrics and work queues to support reimbursement and operational goals.
Ensure compliance with organizational policies, payer requirements, and regulatory standards.
Analyze performance trends and implement process improvements.
Manage staffing, scheduling, recruitment, coaching, and performance evaluations.
Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency.
Resolve escalated patient, account, and operational concerns.
Support training, education, and ongoing development of Patient Access staff.
Promote exceptional customer service, accountability, and continuous improvement.