PAS Manager

The Hospital Authority of Miller County•Colquitt, GA

About The Position

The Patient Access Manager oversees patient access services, including registration, insurance verification, financial counseling, and scheduling. The role leads a team and manages day-to-day operations, using analytics and auditing to improve the efficiency and accuracy of patient access services and support the organization’s financial integrity. The manager must understand how patient access activities affect workflow throughout the revenue cycle. They participate in departmental and interdepartmental process-improvement efforts to eliminate waste and improve efficiency. The position requires independent planning, organization, and judgment across varied situations, as well as the ability to perform the duties of supervised employees. Accuracy and timely completion and follow-up are critical because hospital reimbursement depends on patient access functions. The manager oversees staffing, hiring, employee performance and development, departmental policies and procedures, operational reporting and quality audits, patient-service escalations, budget monitoring, equipment needs, and employee training. The role collaborates with clinic managers, central scheduling, patient access, patient financial services, and other hospital departments on scheduling, registration, admission, insurance verification, referrals, and reimbursement matters. The position also supports system implementation and enhancement work and ensures compliance with applicable laws, regulations, and organizational policies. Work takes place in a well-lighted, air-conditioned general environment with moderate noise. Exposure to high noise levels, bright lights, limited hazardous substances, body fluids, or infectious organisms may occur. Workloads may fluctuate, and overtime may be scheduled as needed. Physical demands include sustained standing and walking; frequent bending, pushing, pulling, and lifting or carrying; and occasional sitting, climbing, twisting, and reaching above the shoulder.

Requirements

At least five years of experience in a hospital, medical office, or equivalent healthcare billing or registration setting.
At least two years of previous management experience.
Ability to communicate in English verbally and in writing.
Strong written and verbal communication skills.
Basic computer skills.
Ability to perform the duties of employees supervised.
Ability to independently plan, schedule, organize, and respond appropriately to a wide variety of subjects and situations.
Maintain patient confidentiality and comply with applicable regulatory requirements and organizational policies.
Physical ability to meet the stated demands, including standing, walking, bending, pushing, pulling, and lifting or carrying loads, with assistance where specified.
Ability to wear protective clothing and equipment as appropriate.

Nice To Haves

Bachelor’s degree in business, healthcare, or a related field preferred.
Additional languages preferred.

Responsibilities

Develop staffing schedules and ensure departmental staffing needs are met; implement alternative staffing patterns as needed.
Interview candidates and make hiring decisions to maintain adequate staffing.
Review and approve employee time records and maintain attendance files.
Involve, encourage, and recognize employees; provide coaching and performance feedback and administer discipline when warranted.
Conduct training assessments, reclassification exams, performance reviews, staff meetings, and individual employee support.
Develop, recommend, implement, monitor, and update departmental policies and procedures, emphasizing continuous improvement and waste elimination.
Improve and measure the patient experience and ensure service standards are met.
Use reports and dashboards to monitor department and individual productivity and support operational key performance indicators and industry benchmarks.
Produce reports, monitor work queues, and recommend improvements to ensure patient information is complete and accurate for billing and clinical purposes.
Gather and analyze productivity and service-quality statistics; conduct regular quality audits and identify root causes of problems.
Collaborate with clinic managers, central scheduling, patient access, patient financial services, and other departments on scheduling, registration, admission, insurance verification, referrals, and reimbursement issues; represent the department in related meetings and committees.
Serve as an information resource for staff and keep current on scheduling, insurance, referral, and billing requirements; request system enhancements as needed.
Escalate and help resolve patient issues, questions, and complex or difficult patient situations.
Participate in assigned process-improvement teams and support application implementation, upgrades, enhancements, and usability testing.
Ensure equipment is working and recommend purchases as needed.
Monitor the departmental budget and assist with monthly and annual expenditure projections.
Ensure awareness of and compliance with applicable federal, state, and agency laws and regulations.
Oversee employee education, new-hire orientation, competency assessments, and ongoing training across areas of responsibility.
Maintain training schedules and checklists; delegate training, schedule cross-training, and adjust training plans as needed.
Monitor trainee progress and trainer effectiveness, identify competency-development needs, and arrange relevant development opportunities.
Follow organizational professional, ethical, confidentiality, attendance, timekeeping, identification, and annual education requirements.
Communicate the organization’s mission and comply with guest-relations standards and responsibility-to-report requirements.