PAS Specialist

Oregon Health & Science University•Portland, OR

13h•Onsite

About The Position

The PAS Specialist serves as scheduler and patient care coordinator for the Pediatric Ophthalmology Division at OHSU Casey Eye Institute. The position provides customer service to patients, physicians, staff, referring providers, and insurance carriers, coordinating appointments and related care while supporting patient access and clinic operations. The position is full-time and non-remote. The specialist gathers and verifies patient, insurance, and financial information; confirms coverage eligibility; obtains authorizations; schedules appointments and services; coordinates records and special accommodations; and supports the referral workqueue by reviewing and prioritizing referrals with the Orthoptist lead and faculty. The role also handles patient communications and phone triage, supports integrated referrals and follow-up care, and covers front-desk reception as needed.

Requirements

Six months of work experience in a medical office setting, including high-volume direct patient contact, or one year of work experience in a high-volume direct public-contact position.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Working knowledge of medical terminology.
Strong relationship-building skills with patients, health plans, providers, staff, and management.
Exceptional customer service skills in person and on the phone.
Exceptional interpersonal skills, including the ability to resolve conflicts and problem-solve between parties.
Patient advocacy skills, including evaluating patient concerns for timely resolution.
Sensitivity to patient needs.
Demonstrated strong written and verbal communication skills.
Ability to manage competing priorities and meet deadlines and urgent patient and system needs.
Ability to work independently and willingness to serve as a positive, professional role model.
Demonstrated record of reliable attendance, punctuality, and successful performance.

Nice To Haves

High school diploma or GED.
Epic experience.
Previous ophthalmology or pediatric clinic experience.

Responsibilities

Gather and verify patient demographics, insurance coverage, and financial status; confirm eligibility and clarify managed-care arrangements.
Obtain authorizations for clinical care, procedures, laboratory studies, and subsequent care.
Accurately enter information into OHSU databases and medical records.
Schedule new and return appointments, consults, walk-ins, and emergencies, and prepare daily clinic schedules.
Obtain prior medical records and studies as appropriate and ensure they are available in the patient chart at the time of the visit.
Arrange stretchers, wheelchairs, interpreters, and other special accommodations when necessary and possible.
Confirm appointments, remind patients of upcoming visits, and communicate copay, deposit, or self-pay requirements where indicated.
Triage phone calls, route them appropriately, and facilitate prescription refills.
Assist with the new-patient referral workqueue by pulling referral data and demographics and reviewing and prioritizing patients according to urgency.
Coordinate with Orthoptists and faculty to ensure new patients are appropriately triaged and scheduled.
Arrange and order associated clinical, diagnostic, and laboratory services and obtain authorizations when necessary.
Direct patients to appropriate providers for other health care issues and complete and route referrals to other clinical services.
Contact primary care physicians or their designees to obtain authorizations for urgent care.
Cover reception as needed, including checking patients in and out, making appointments, preparing charts, filing, and other assigned duties.
Provide prompt, professional customer service and communication to patients, referring providers, insurance carriers, OHSU providers, and staff.
Address customer concerns, support crisis management, and route information or requests promptly to appropriate providers or designees.
Perform other duties as assigned, including backup coverage.