PAS CLERK

McKenzie Health System•Sandusky, MI

12h

About The Position

The Patient Access Services Clerk arranges efficient, orderly patient registration and enters accurate demographic information into the hospital information system (HIS). The clerk collects and verifies insurance information, reviews coverage, uses an estimator to determine amounts due, and collects payments. The role also serves as a switchboard operator and customer service representative. It includes greeting and receiving hospital guests, determining their needs, directing visitors and callers, scheduling patients for clinics and outpatient services, and serving as a communication resource for customers, visitors, and guests. This is a 40-hour-per-week full-time position. Hours may be adjusted in response to workload demands, and the clerk must be able to work flexible hours and rotate weekends and holidays. Low census may be utilized in accordance with hospital policy.

Requirements

High school diploma required.
Previous experience with computer systems required.
Ability to read, write, and speak English.
Excellent interpersonal and communication skills.
Ability to establish effective working relationships and communicate with peers, patients, families, providers, and other hospital personnel.
Ability to manage multiple tasks in stressful situations while maintaining composure and high-quality registration and customer service.
Critical-thinking and technical skills essential to the job.
Sense of responsibility, initiative, honesty, and a positive attitude.
Ability to learn and use office equipment, including computers, software programs, copiers, fax machines, printers, and a multi-line phone system.
Ability to type efficiently and spell accurately.
Clear diction and good hearing for interviewing and communicating with customers.
Ability to communicate professionally and caringly with angry customers and guests.
Ability to maintain confidentiality of records and information.

Nice To Haves

Knowledge of health insurance verification, co-pays, coinsurance, deductibles, and payment collection.
Knowledge of basic medical terminology.
One to two years of previous experience as a biller, registration clerk, or customer service representative.

Responsibilities

Arrange for efficient and orderly patient registration.
Enter accurate patient demographic information in HIS.
Collect and verify insurance information; review coverage and use an estimator to determine amounts due.
Collect payments.
Serve as a switchboard operator.
Greet and receive hospital guests, ascertain their needs, and direct visitors and callers appropriately.
Schedule patients for clinics and outpatient services.
Act as a communication resource for customers, visitors, and guests.
Maintain confidentiality of records and information.
Support the hospital system and serve on department or hospital committees as indicated.