Patient Appointment Services (PAS) Clerk

International SOS Government Medical Services • El Paso, TX

1d

About The Position

The Patient Appointment Services (PAS) Clerk supports patient appointment services within a centralized healthcare call center serving military beneficiaries. The role is a key point of contact for patients arranging primary care, specialty referrals, and follow-up appointments. The clerk handles incoming and outgoing calls, coordinates appointments, helps patients navigate scheduling requests and next steps, and uses electronic healthcare systems, including MHS GENESIS, to maintain accurate appointment information, process requests, and support timely access to care.

This is a full-time position for candidates who reside within 50 miles of El Paso, Texas. Shifts vary Monday through Friday between 6:00 a.m. and 8:00 p.m. Pacific Time, with rotating Saturday or Sunday shifts every other weekend between 7:00 a.m. and 5:00 p.m. Pacific Time. Candidates must be available for any assigned shift within these hours, and overtime may be required. Pay is $17.10–$18.00 per hour, with a Health and Welfare benefit of up to $5.09 per hour in accordance with the Service Contract Act. Full-time positions are eligible for medical, dental, vision, and basic life insurance, a 401(k) plan, paid time off, and an annual bonus.

Requirements

• High school diploma or GED equivalent.
• Basic computer skills and ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required computer systems and technologies.
• Ability to provide courteous, professional customer service to internal and external customers and communicate effectively by telephone, verbally, and in writing, including handling or routing calls and inquiries.
• Ability to manage multiple responsibilities, organize priorities, and complete assigned tasks accurately within required timeframes while maintaining records and documentation.
• Ability to follow established procedures and instructions and seek assistance or clarification when needed.
• Must reside within 50 miles of El Paso, Texas.
• Must be available to work any assigned shift within the stated weekday and rotating weekend hours.

Responsibilities

• Schedule, reschedule, and cancel primary and specialty care appointments, including correcting booking errors.
• Handle inbound and outbound calls, answer scheduling questions, and work toward resolving inquiries during the initial call.
• Confirm patient eligibility, update demographic information, and maintain accurate appointment records.
• Coordinate referral appointments and preventive care scheduling, and provide patient reminders and pre-appointment instructions.
• Process secure messages, document interactions in MHS GENESIS, and prepare patient notification letters.
• Work with healthcare departments and administrative teams to support scheduling accuracy, service standards, and patient access.

Benefits

• Health and Welfare benefit of up to $5.09 per hour, in accordance with the Service Contract Act.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Basic life insurance.
• 401(k) plan.
• Paid time off.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED