Patient Appointment Services (PAS) Clerk
About The Position
The Patient Appointment Services (PAS) Clerk supports patients receiving care in a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care. The role is based in a centralized healthcare call center and involves managing inbound and outbound calls, coordinating appointments, verifying patient eligibility and information, and documenting interactions in MHS GENESIS while providing professional, responsive customer service. The schedule is 6:00 a.m.–8:00 p.m. Monday through Friday, with every other weekend from 7:00 a.m.–5:30 p.m. PST. Compensation is $20.68–$22.98 per hour, with Health & Welfare of up to $5.09 per hour in accordance with the Service Contract Act. Full-time positions are eligible for medical, dental, vision, and basic life insurance, a 401(k) plan, paid time off, and an annual bonus.
Requirements
- High school diploma or GED equivalency.
- Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.
- Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.
- Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.
Responsibilities
- Schedule, reschedule, and cancel primary and specialty care appointments, correcting booking errors as needed.
- Handle inbound and outbound patient calls to support timely appointment coordination and one-call resolution.
- Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
- Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
- Process appointment requests through secure messaging.
- Document patient interactions in MHS GENESIS and prepare outbound specialty-care notification letters.
- Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan
- Paid time off
- Annual bonus
- Health & Welfare payment of up to $5.09 per hour in accordance with the Service Contract Act
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
