Patient Appointment Services (PAS) Clerk

International SOS Government Medical Services • Tacoma, WA

1d

About The Position

Support patients receiving care in a military healthcare environment by coordinating appointments and helping maintain timely access to primary and specialty care. International SOS Government Medical Services provides healthcare programs supporting patient care and operational readiness in the U.S. and internationally. The company operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services.

In this role, you will help patients access primary and specialty care through a centralized healthcare call center. You will manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service. The position is full-time, with a schedule of 6 a.m.–8 p.m. Monday through Friday and every other weekend from 7 a.m.–5:30 p.m. PST. Compensation is $20.68–$22.98 per hour, with up to $5.09 per hour in Health & Welfare benefits in accordance with the Service Contract Act.

Requirements

• High school diploma or GED equivalency.
• Basic computer skills and ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, as well as other required systems and technologies.
• Ability to provide courteous, professional customer service and communicate effectively by telephone, verbally, and in writing.
• Ability to manage multiple tasks, follow established procedures and priorities, and complete work accurately within required timeframes.

Responsibilities

• Schedule, reschedule, and cancel primary and specialty care appointments, correcting booking errors as needed.
• Handle inbound and outbound patient calls to support timely appointment coordination and one-call resolution.
• Verify patient eligibility and update demographic information to support accurate scheduling and access to care.
• Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.
• Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.
• Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401(k) plan
• Paid time off
• Annual bonus
• Up to $5.09 per hour in Health & Welfare benefits, in accordance with the Service Contract Act

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED