PAS Specialist

Oregon Health & Science University•Portland, OR

16h•Onsite

About The Position

The PAS Specialist provides support to the Optometry and Medical Contact Lens Service at OHSU Casey Eye Institute, including patient care, phone coverage, reception, scheduling, and daily clinic operations. The role supports patients and clinic staff through in-person and telephone interactions, appointment coordination, information gathering, medical-record preparation, and billing-related tasks. The specialist welcomes patients, verifies appointments and insurance, updates patient information, collects applicable payments, and prepares charts. The role schedules new and return visits, procedures, and follow-up care; creates medical records as needed; coordinates interpreters and mobility assistance; and gathers demographic, insurance, and financial information. It also helps obtain and organize patient records, documents records-request activity in EPIC, and sends new-patient information packets. The position handles and routes phone calls, including requests involving prescription refills, consultations, walk-ins, and emergencies. It provides courteous service to patients, referring providers, insurance carriers, and OHSU colleagues. Cash-handling and billing duties include collecting payments, issuing receipts, reconciling daily transactions, checking encounters for missing information, and closing the EPIC cash drawer according to applicable procedures. The specialist also assists with filing, chart retrieval, medical-record transmission, mail distribution, and other administrative duties as assigned. Successful performance requires use of OHSU systems and software, including EPIC modules, Right Fax, Microsoft Office, and Smart Web. The position is full-time and non-remote.

Requirements

At least six months of work experience in a medical office setting with high-volume direct patient contact, or one year of experience in a high-volume direct-public-contact position.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Experience working in a clinical setting.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Previous work experience with online scheduling.
Knowledge of medical insurance, authorizations, and referrals.
Working knowledge and understanding of medical terminology.
At least six months of experience working with busy, multi-line phones.
Reliable attendance, punctuality, and successful performance with past and present employers.
Ability to handle multiple tasks, work in a fast-paced environment, manage competing priorities, meet deadlines and urgent patient or system needs, and work independently.
Exceptional organizational skills, innovation, and ability to apply computer knowledge and administrative experience to prioritize workload and improve office efficiency.
Proven customer-relations experience and strong relationship-building skills with patients, health plans, providers, staff, and management.
Exceptional in-person and telephone customer-service and interpersonal skills, including conflict resolution and problem solving.
Patient advocacy skills, including evaluating patient concerns for timely resolution and sensitivity to patient needs.
Strong written and verbal communication skills and willingness to serve as a positive, professional role model.

Nice To Haves

Two years of work experience in a medical office setting with high-volume direct patient contact.
High school diploma or GED.
Successful completion of a formal OHSU Administrative Internship Program may substitute for one year of experience; contact Compensation to confirm eligibility.

Responsibilities

Welcome patients, confirm appointments, support check-out, and explain required patient signature procedures.
Copy insurance cards or authorization notices, verify insurance coverage, and update patient information in the online common data set.
Identify and collect deductibles, co-payments, deposits, and past-due balances; provide receipts and complete accounting procedures.
Schedule new and return appointments for residents, faculty, ancillary services, procedures, and surgeries; arrange follow-up care or annual examination notifications.
Create medical records when needed and prepare charts and appointment lists according to physician preferences.
Coordinate interpreters, stretchers, wheelchairs, and other special accommodations when necessary and possible.
Gather or verify patient demographic, insurance, and financial information; route patients to financial specialists as appropriate; explain OHSU billing mechanisms and communicate insurance-plan and contracting information according to clinic process.
Request and receive patient information, obtain records from referring providers, collect medical information relevant to appointments, and document records-request actions in EPIC.
Mail new-patient information packets and assist with filing, chart retrieval, medical-record transmission, mail distribution, and other administrative clinic tasks.
Triage and route phone calls appropriately, including prescription refill requests, consultations, walk-ins, and emergencies.
Provide prompt, professional customer service to patients, referring providers, insurance carriers, OHSU providers, and staff.
Perform end-of-day cash and billing procedures, including reconciling payment receipts, checking encounters for missing information, routing documentation for posting or ordering, and closing and maintaining the EPIC cash drawer according to policy.
Use OHSU software and applications, including EPIC, Right Fax, Microsoft Office, and Smart Web.