PAS Manager

The Hospital Authority of Miller County•Colquitt, GA

About The Position

The Patient Access Manager oversees patient access services, including registration, insurance verification, financial counseling, and scheduling. The role leads a team and manages day-to-day operations, using analytics, reports, dashboards, and audits to improve efficiency, accuracy, patient experience, and the financial integrity of the organization. The manager must understand how patient access activities affect revenue-cycle workflows and participate in departmental and interdepartmental process-improvement efforts to reduce waste and improve efficiency. The position requires independently planning, scheduling, organizing, and responding to varied situations, as well as being able to perform the duties of supervised employees. The manager oversees staffing, hiring, employee performance and development, departmental policies and procedures, operational metrics, training, and compliance. The role collaborates with clinic and hospital departments on scheduling, registration, admissions, insurance verification, referrals, and reimbursement issues; serves as an escalation point for patient concerns; supports system enhancements and implementations; and monitors equipment and the departmental budget. Patient access work must be accurate and completed promptly because hospital reimbursement depends on these functions.

Requirements

At least five years of experience in a hospital or medical-office setting, or equivalent healthcare billing or registration experience.
At least two years of previous management experience.
Ability to communicate in English verbally and in writing.
Strong written and verbal communication skills.
Basic computer skills.
Ability to perform the duties of the employees supervised.
Ability to independently plan, schedule, organize, and respond appropriately to a wide variety of subjects and situations.

Nice To Haves

Bachelor’s degree in business, healthcare, or a related field.
Additional language skills.

Responsibilities

Develop staffing schedules, ensure staffing needs are met, and implement alternative staffing patterns when needed.
Interview candidates and make hiring decisions; review employee time records and maintain attendance files.
Coach, recognize, evaluate, and discipline employees as appropriate; solicit feedback, address employee concerns, and conduct team meetings.
Develop, recommend, implement, monitor, and update departmental policies and procedures, with a focus on continuous improvement and waste elimination.
Improve and measure patient experience and ensure patient experience and service standards are met.
Use reports and dashboards to monitor departmental and individual productivity and support operational key performance indicators and industry benchmarks.
Monitor work queues, produce reports, analyze productivity and service-quality data, and recommend improvements to ensure patient information is complete and accurate.
Ensure quality audits are performed regularly and use them to promote quality and identify root causes of problems.
Collaborate with clinic managers, Central Scheduling, Patient Access, Patient Financial Services, and other departments on scheduling, registration, admissions, insurance verification, referrals, and reimbursement issues.
Represent the department in relevant meetings and committees and serve as an expert resource for staff.
Stay current on scheduling, insurance, referral, and billing requirements; request system enhancements as needed.
Respond to patient issues and questions, including intervening in complex or escalated situations.
Participate in assigned process-improvement teams and support application implementations, upgrades, enhancements, and usability testing.
Ensure equipment is in working order and recommend purchases as required.
Monitor the departmental budget and assist with projecting monthly and annual expenditures.
Ensure awareness of and compliance with applicable federal, state, and agency laws and regulations.
Oversee employee education, orientation, competency assessments, and ongoing training; maintain training records and checklists.
Delegate training responsibilities, schedule cross-training, adjust training schedules, conduct review sessions, and monitor trainee progress and trainer effectiveness.
Identify competency-assessment focus areas and provide training opportunities to address them.
Follow organizational conduct, confidentiality, regulatory, attendance, identification, timekeeping, and education requirements.
Communicate the organization's mission and comply with ethical business practices and guest-relations standards.
Report suspected illegal or unethical behavior to a supervisor or the Compliance Officer and use ePHI access only as necessary for job functions.