PAS Coordinator

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

The PAS Coordinator provides administrative support to the Comprehensive Eye Clinic at OHSU Casey Eye Institute’s CHH location. The Coordinator works with clinical faculty, management, and Patient Access Services (PAS) staff to support clinic operations and customer service. The role guides front- and back-office staff, trains and helps onboard PAS employees, coordinates weekly schedules, supports billing work queues, maintains scheduling templates in EPIC, and promotes patient satisfaction through daily interactions. The Coordinator evaluates and adjusts staff assignments, provides daily guidance to Patient Access Specialists, and assists the Practice Manager with implementing unit changes. The role coordinates training on operational procedures, scheduling, check-in and check-out, and assigned projects, and provides dedicated support for research coordination activities. The position handles patient scheduling and information gathering, including appointment arrangements, insurance and authorization checks, referral follow-up, and maintenance of accurate information in OHSU systems and medical records. It also supports records requests, chart preparation, patient correspondence, and other clinic administrative functions. The Coordinator delivers high-quality service to patients, caregivers, referring providers, insurance carriers, and internal OHSU customers, and performs cash-handling and billing duties in accordance with clinic procedures. This is a full-time, non-remote position.

Requirements

Two years of front-line clerical experience in a clinical setting with direct patient contact.
Experience scheduling appointments; experience obtaining managed-care authorizations may be required depending on the position description.
Basic computer skills, including word processing; familiarity with Windows applications and online scheduling. Database skills are preferred.
Strong customer-service orientation and demonstrated effectiveness in confrontational customer interactions.
Strong relationship-building skills with patients, health plans, providers, staff, and management.
Exceptional customer-service skills in person and by telephone.
Interpersonal skills to resolve conflicts and solve problems between parties.
Patient advocacy skills, including evaluating patient concerns and supporting timely resolution; sensitivity to patient needs.
Demonstrated strong written and verbal communication skills.
Ability to manage competing priorities and meet deadlines and urgent patient and system needs.
Ability to work independently and serve as a positive, professional role model.
Demonstrated reliable attendance, punctuality, and successful performance in past and present roles.

Nice To Haves

Knowledge of OHSU PAS policies and procedures, completed PAS training and core competencies, and previous PAS experience.
High school diploma or GED.
Ophthalmology or optometry experience.
Excellent computer and keyboarding skills.
Training in EPIC Cadence and EPIC; Resolute training is ideal.

Responsibilities

Evaluate and adjust staff assignments and provide daily guidance to Patient Access Specialists.
Assist the Practice Manager with implementing unit changes.
Coordinate staff training on operational procedures, scheduling, check-in, check-out, and assigned projects; assist with onboarding PAS staff.
Coordinate weekly schedules and provide dedicated support for research coordination activities.
Confirm or obtain third-party payer pre-authorizations, follow up on pending authorization and referral requests, and manage assigned work queues.
Gather and verify patient demographic, insurance, and financial information; confirm eligibility and clarify managed-care arrangements; enter information accurately into OHSU databases or medical records.
Schedule new and return appointments for residents, faculty, ancillary services, and procedures, in person or by telephone; create medical records when needed and arrange interpreters, stretchers, wheelchairs, or other special accommodations when possible.
Transfer patients to appropriate financial specialists when screening is appropriate, explain OHSU billing mechanisms, and communicate relevant insurance and managed-care information.
Request and receive patient information, ensure charts are compiled according to requirements, fax record requests to referring offices, collect pertinent medical information, document record-request actions in EPIC, and mail new-patient information packets.
Assist with administrative clinic functions, including filing and pulling charts, sending and faxing medical records, mail distribution, and other assigned duties.
Provide prompt, professional customer service and communication to patients, caregivers, referring providers, insurance carriers, and OHSU staff; address customer needs, manage crises, support process improvement, and communicate with appropriate providers or designees.
Maintain department scheduling templates, including changes for comprehensive ophthalmology physicians.
Perform cash-handling and billing tasks, including educating patients about billing, collecting co-payments and past-due balances, issuing receipts, reconciling end-of-day transactions, checking encounters for missing information, submitting documentation for posting or ordering, and reconciling or closing the EPIC cash drawer according to policy.
Greet patients and complete check-in and check-out according to clinic processes.
Verify insurance coverage, eligibility, benefits, and authorization needs; identify and collect deductible payments, co-payments, and service deposits; provide receipts and complete accounting procedures.
Verify and update patient information in EPIC, including demographics and contact details, and present, collect, document, and scan required patient signatures.