Knight Cancer PAS Coordinator (PAS Coordinator)

Oregon Health & Science University•Portland, OR

5d•Onsite

About The Position

The Knight Cancer PAS Coordinator provides leadership, guidance, and oversight for 11 PAS Specialists and 18 PAS Resource Specialists in a fast-paced clinical, infusion, and procedural environment. The role supports coordination and scheduling of ancillary services before clinic visits, infusions, and procedures, and provides backup for scheduling, template creation, and maintenance of standards. The coordinator investigates scheduling errors, patient volume and flow, and cancelled or rescheduled appointments, and supports the clinical care, quality assurance, education, and research objectives of the Knight Cancer Institute. The position delivers high-level service to patients, families, referring providers, insurance carriers, and internal OHSU staff. It serves as a resource and expert user for PAS systems and processes, helps coordinate PAS personnel and their training, and contributes to continuous improvement. The coordinator also provides backup coverage across PAS functions, including check-in, check-out, and clinic, imaging, laboratory, and procedure scheduling. Work is Monday through Friday, with schedule adjustments possible to meet department needs, including early or late meetings. The position requires travel across campus to locations on Marquam Hill and at CHH, as well as extended periods of sitting or standing and computer use.

Requirements

Two years of front-line clerical experience in a clinical setting with direct patient contact.
Experience must include appointment scheduling; managed-care authorization experience may be required depending on the position description.
Excellent written and oral communication skills, professionalism, flexibility, teamwork, multitasking ability, and strong attention to detail.
Ability to work in a fast-paced clinic environment with high demands.
Ability to traverse campus to other locations on Marquam Hill and CHH.
Ability to spend numerous hours standing or sitting and using a computer.

Nice To Haves

Knowledge of OHSU PAS policies and procedures, completed PAS training and core competencies, and previous PAS experience.
Proficiency in Windows and MS Office, including Outlook, Word, and Excel; online scheduling skills and accurate spelling.
Proficiency in OHSU computer applications and working knowledge of medical terminology.
Knowledge of managed care, commercial insurance, Medicare, and Medicaid programs.
Bilingual skills.
One year of infusion or procedural scheduling experience, including high-volume incoming phone calls, ancillary appointment scheduling, and managed-care authorizations.
Thorough knowledge of PAS-type policies and procedures; advanced PAS-type user skills and extensive knowledge of integrated care and medical systems.
Two years of PAS experience at OHSU, including experience answering busy incoming phone lines.

Responsibilities

Provide professional, prompt customer service and communication to patients, families, referring providers, insurance carriers, and OHSU staff; handle complaints and service issues.
Share PAS expertise, disseminate information, serve as an expert user of PAS systems software, and maintain PAS skills in enrollment and authorization, arranged care, point-of-service operations, integrated care, and telecommunications.
Make assignments for PAS staff, provide backup for PAS duties as needed, communicate policies and expectations, and participate in staff meetings and process-improvement initiatives.
Assist with interviewing and hiring PAS Specialists and PAS Resource Specialists; orient new employees, arrange training schedules, monitor training completion and core competencies, and develop work plans with the employment supervisor as appropriate.
Assign and approve PAS-related work; investigate performance problems, assist employees with problem identification and resolution, and provide input to the supervisor regarding progressive discipline when requested.
Coordinate personnel schedules and time away and arrange coverage for absent PAS personnel when necessary.
Create, update, and audit standard work for the PAS team and lead continuous-improvement initiatives.
Provide backup for scheduling activities, including call processing, check-in, check-out, and clinic, imaging, laboratory, and procedure scheduling.
Coordinate patient appointments, procedures, and infusion treatments as directed by physicians or nursing staff; serve as a liaison and information resource for physicians and nursing support staff.
Return phone messages, prepare and mail patient information packets, direct patients to appropriate providers, complete and route referrals, and enter patient information accurately into the electronic medical record when necessary.
Maintain service-based knowledge of oncology practice; assist with creating templates for new faculty and updating existing faculty templates; escalate infusion crosswalk concerns to nurse educators.
Obtain prior medical records and studies when appropriate, and obtain, record, track, and verify referrals and authorizations for outpatient clinic and laboratory visits when necessary.
Investigate scheduling errors, patient volume and flow, unkept appointments, rescheduling, and provider time utilization; recommend operational and template changes and resource allocation as needed.
Investigate patient and provider complaints and develop corrective action plans; maintain accurate provider templates and listings of available clinical services.
Help maintain and update procedural block schedules, assess and implement block reallocation, and conduct schedule scrubs to identify errors and issues.
Perform clerical, clinic, and office duties as assigned; edit, proofread, and develop division materials such as letters, newsletters, articles, essays, and website content.
Participate in educational activities, staff meetings, and informational sessions; read relevant vendor and industry materials and share information with peers and colleagues.