PAS Specialist

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

OHSU Casey Eye Institute is a premier academic medical center providing ophthalmology care and conducting research. The PAS Specialist provides administrative support to the Ophthalmic Imaging division, including patient care coordination, reception, scheduling, telephone coverage, and day-to-day clinic operations. This is a full-time, on-site position. The specialist supports the Imaging Department by checking in patients, verifying orders and insurance authorizations, scheduling appointments, processing referrals, mailing image CDs, and coordinating patient tracking to the hospital or emergency department. The role also handles imaging requests and transfers in compliance with HIPAA: receiving outside images and importing them into Casey Eye Institute systems, and processing requests to export images to patients, providers, legal entities, and other recipients. The specialist verifies patient identity in Epic, coordinates urgent requests, maintains a secure database of images sent, and communicates with other departments and physicians. The position provides professional, timely customer service to patients, caregivers, referring providers, insurance carriers, OHSU clinicians, and staff. It also requires compliance with OHSU Hospitals and Clinics staff requirements. OHSU describes itself as Oregon’s only public academic health center and welcomes applicants from diverse backgrounds.

Requirements

Six months of work experience in a medical office setting with high-volume direct patient contact, or one year of work experience in a high-volume direct public-contact position.
Experience working in a clinical setting.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Basic computer keyboarding skills, including typing 30–45 words per minute.
Previous work experience with online scheduling.
Reliable attendance, punctuality, and successful performance with past and present employers.
Ability to perform multiple tasks simultaneously, work in a fast-paced environment, manage competing priorities, meet deadlines and urgent patient and system needs, and work independently.
Exceptional organizational skills and the ability to apply computer knowledge and administrative experience to prioritize work and improve office efficiency.
Proven customer relations experience and strong relationship-building skills with patients, health plans, providers, staff, and management.
Exceptional in-person and telephone customer service and interpersonal skills, including the ability to resolve conflicts and solve problems between parties.
Patient advocacy skills, including evaluating patient concerns for timely resolution and sensitivity to patient needs.
Successful completion of a formal OHSU Administrative Internship Program may substitute for one year of experience; contact Compensation to confirm eligibility.

Nice To Haves

Two years of work experience in a medical office setting with high-volume direct patient contact.
Knowledge of medical insurance, authorizations, and referrals.
Working knowledge and understanding of medical terminology.
Six months of experience working with busy, multi-line phones.

Responsibilities

Provide PAS coverage for the Imaging Department during breaks, lunches, vacations, sick time, and other absences.
Check patients into the Imaging Department.
Ensure physician orders are in iProc and verify insurance authorizations.
Answer phones and schedule appointments.
Mail CDs containing images.
Enter referrals to the Imaging Department.
Coordinate patient tracking back to the hospital or emergency department.
Arrange IV Team support as needed.
Communicate with departments and physicians on behalf of photographers through Teams and Epic Secure Chat.
Receive outside patient referral images and import them into Casey Eye Institute systems in compliance with HIPAA; for some modalities, import images into the camera database and publish them to PACS.
Verify patient identity in Epic using date of birth, first and last name, and OHSU medical record number.
Upload outside images into PACS and identify them as coming from an outside provider.
Coordinate and respond to urgent requests, especially those involving CEI physician administrators and Patient Access Representatives.
Receive and process imaging requests from CEI patients, physicians, subpoenas or legal entities, clinical trial reading centers, and others in compliance with HIPAA.
Download images from CEI PACS and/or the camera database and export them to outside providers in compatible formats, using secured software such as OneDrive or CD-ROM when appropriate.
Maintain a secure database of images sent.
Provide prompt, professional, high-quality customer service to external and internal customers, including face-to-face and telephone communication, crisis management, responsiveness, and continuous process improvement.
Perform staff requirements outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.