Patient Access Liaison 1 - (PT, Days)

Danbury Hospital•Danbury, CT

69d•$20 - $22•Onsite

About The Position

This is a part-time position (32 hours per week) with four 8-hour shifts. The schedule includes variable start times between 7:15 am and 10:30 am, and variable end times between 3:45 pm and 7:00 pm, including every other weekend (Saturday/Sunday). The role facilitates patient flow through the system from scheduling through registration check-in, aiming for a "one touch" registration/scheduling experience. Responsibilities include obtaining demographic and financial information for accurate patient identification and securing appropriate payment sources. The position involves performing registration functions, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Estimates for services may be provided, and patient financial liability payments will be processed. Working hours may include weekends, evenings, overnights, and holidays.

Requirements

HS Diploma with a minimum of 2 years of job-related experience.
Basic MS Word & MS Excel skills.
Customer Service skills.
Organizational skills.

Nice To Haves

Associate degree with 6 months of job-related experience.
Minimum of 1 year of preferred job-related experience.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Responsibilities

Greeting patients, physicians, staff, co-workers, and guests promptly and professionally.
Checking patients into the system and providing direction based on appointment location, financial clearance, and counseling status.
Acknowledging and assisting patients with special needs and respecting confidentiality.
Responding to telephone calls according to established customer service standards and providing requested information.
Performing accurate search/selection of patients within the hospital system using the Patient Identification procedure to maintain EMPI integrity.
Accurately establishing and scheduling appointments for services following designated protocols.
Initiating contact with patients to obtain additional information or confirm scheduled appointments.
Performing registration functions and entering accurate demographic and financial information.
Performing insurance eligibility verification and executing payor requirements.
Providing estimates for services, communicating, and actively soliciting patient liability.
Entering testing orders in the appropriate system when necessary, understanding coding, procedural protocols, and the charge description master.
Obtaining signatures for all required organization, state, and federal consents and/or notifications.
Remaining compliant, current, and knowledgeable with Department Policies and Procedures.
Fulfilling all compliance responsibilities related to the position including HIPAA, EMTALA, and Patient Bill of Rights.
Performing other duties as assigned.