Patient Access Lead (Full-time; Evenings) - East Jefferson General Hospital Emergency Department
LCMC Health•New Orleans, LA
About The Position
The Patient Access Lead at LCMC Health leads by example to ensure scheduling, registration, and admissions are accurate, efficient, and patient-focused. This role coordinates coverage, cross-trains staff, and adapts to patient and provider needs. The lead identifies and resolves issues, supports process improvements, and maintains a professional, empathetic approach when interacting with patients and supporting the team.
Requirements
- High school diploma or GED, or 3 or more years of customer service or healthcare experience.
Responsibilities
- Greet patients and schedule appointments.
- Register patients and maintain accurate records.
- Review and collect patients’ financial responsibility.
- Update the EMR and communicate with providers.
- Balance cash drawers and daily logs.
- Support staffing, training, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
