Patient Access Lead (Full-time; Evenings) - East Jefferson General Hospital Emergency Department
LCMC Health•Metairie, LA
About The Position
The Patient Access Lead at LCMC Health leads and supports scheduling, registration, and admissions to help ensure these processes are accurate, efficient, and patient-focused. The role coordinates staffing coverage, cross-trains staff, responds to patient and provider needs, resolves operational issues, and contributes to process improvements. The lead maintains a professional, empathetic approach when interacting with patients and supporting the team.
Requirements
- High school diploma or GED, or 3+ years of customer service or healthcare experience.
Responsibilities
- Greet patients and schedule appointments.
- Register patients and maintain accurate records.
- Review and collect patients’ financial responsibility.
- Update the EMR and communicate with providers.
- Balance cash drawers and daily logs.
- Support staffing, training, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
