Patient Access Coordinator

Hanger, Inc. • Cottonwood, AZ

2d

About The Position

The Patient Access Coordinator manages front office operations to help ensure a seamless experience for patients, staff, and referral sources. The role involves welcoming patients, handling check-in and intake, collecting payments, coordinating appointments, providing information about clinic services and resources, collaborating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The position calls for strong communication and computer skills and the ability to work with individuals with disabilities.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience is required.
• Valid driver's license, or eligibility to obtain one, and a driving record that meets Hanger's Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with individuals with disabilities.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use office equipment, including facsimile machines, calculators, postage machines, and copiers.
• Demonstrate integrity, patient-centeredness, collaboration, adaptability, and a focus on superior outcomes.

Nice To Haves

• A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment during selection.
• Experience in a receptionist position or with medical front office procedures.
• Understanding of medical reimbursement, medical terminology, and front office receptionist duties.

Responsibilities

• Greet and assist patients upon arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and process walk-in registrations.
• Collect patient payments, including deductibles, copayments, and coinsurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
• Provide information about clinic services, patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for patients.

Benefits

• Competitive compensation packages.
• Eight paid national holidays and four additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED