Patient Access Coordinator

Hanger, Inc. • La Mesa, CA

2d • $23 - $27

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, supporting check-in and intake, collecting payments, coordinating appointments, sharing information about clinic services and support resources, collaborating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience.
• Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures standards.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with individuals with disabilities.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
• Demonstrate integrity, honesty, transparency, and respect in all relationships; keep the patient at the center of the work; collaborate openly; adapt and innovate; and focus on superior outcomes.

Nice To Haves

• A receptionist position or experience with medical front office procedures.
• Understanding of medical reimbursement and terminology and front office (receptionist) duties.
• Meeting the job-fit threshold on Hanger’s Talent Sorter assessment; the assessment is administered as part of the selection process.

Responsibilities

• Greet and assist patients on arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Benefits

• Competitive compensation packages.
• Eight paid national holidays and four additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Employee referral bonus program.
• Mentorship programs for mentors and mentees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED