Patient Access Coordinator

Hanger, Inc. • Anniston, AL

4d

About The Position

The Patient Access Coordinator manages front office operations to support a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, assisting with check-in and registrations, collecting payments, scheduling follow-up appointments, providing information about clinic services and resources, and maintaining accurate electronic health records. The coordinator also collaborates with the Revenue Cycle Management team to obtain necessary patient information.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Less than one year of customer service, administrative, or related experience required.
• Must have or be eligible to obtain a valid driver's license and have a driving record meeting Hanger's Motor Vehicle Safety Policy and Procedures standards.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to type 30 words per minute accurately.
• Ability to work with handicapped individuals.
• Understanding of the Alpha filing system.
• Ability to use a computer, including Windows-based software and email.
• Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.

Nice To Haves

• Experience in a receptionist position or with medical front office procedures.
• A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment during selection.
• Understanding of medical reimbursement and terminology and front office receptionist duties.

Responsibilities

• Greet and assist patients on arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
• Verify and update patient demographic and insurance information during check-in, and handle walk-in registrations.
• Collect patient payments, including deductibles, copayments, and coinsurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Provide information about patient experience programs, support groups, and other clinic resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.
• Act with integrity, keep the patient at the center of care, foster collaboration, adapt and innovate, and focus on superior outcomes.

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401k savings and retirement plan
• Paid parental bonding leave for new parents
• Employee referral bonus program
• Mentorship programs for mentors and mentees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED