Patient Access Coordinator

Hanger, Inc.•Kansas City, KS

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes patient reception and intake, collecting payments, scheduling appointments, supporting patients with information about clinic resources, coordinating with the Revenue Cycle Management team, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and a driving record that meets Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Act with integrity, keeping the patient at the center of the work, fostering collaboration, responding to change, and focusing on superior outcomes.

Nice To Haves

A good fit for the job as determined by the Talent Sorter assessment; Hanger will administer the assessment during the selection process.
Experience in a receptionist position or with medical front office procedures.
Understanding of medical reimbursement and terminology, and front office (receptionist) duties.

Responsibilities

Greet and assist patients upon arrival, provide information about wait times, and address inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in, and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Provide information about patient experience programs, support groups, and other resources, serving as a liaison for clinic services.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.