Clerk/Patient Access Clerk

Lewis County General Hospital • Lowville, NY

14d • $18 - $24

About The Position

Employees in this class perform a wide variety of duties helping patients access medical treatment. The Patient Access Clerk processes information required for admission, dismissal, and insurance billing, and is expected to have a basic understanding of medical terminology. The role requires communicating effectively with the public and accurately recording data. The incumbent also performs related work as required.

Requirements

• At least one year of clerical or patient-contact work experience in a health facility, clinic, physician’s office, or similar setting; or a technical certificate in medical office administration or a similar discipline; or completion of a BOCES or vocational school program in a health services field; or an equivalent combination of experience and training within the stated limits.
• Working knowledge of medical terminology.
• Ability to establish and maintain satisfactory relationships with others.
• Ability to maintain accurate records and prepare simple reports.
• Ability to operate a personal computer and use software programs.
• Ability to maintain confidentiality.
• Ability to remain calm in stressful situations.
• Clerical aptitude.
• Ability to communicate well orally and in writing.
• Physical condition commensurate with the demands of the position.

Responsibilities

• Greet patients and caregivers and enter pertinent information, including insurance or managed care plans, into a computer database.
• Confirm patient eligibility for services, ensure required referrals have been received, and capture authorization and co-pay information.
• Obtain pre-approval for treatment when needed.
• Relay information between patients and staff and provide updates as needed.
• Maintain and update paper and electronic medical records.
• Provide information to insurance companies to assist with billing.
• Assist patients during checkout and ensure they receive post-treatment instructions when required.
• Help patients make follow-up appointments when needed.
• Answer telephone calls, take messages, and respond to inquiries or routine questions.
• Refer individuals to outside agencies when their needs cannot be met.
• Calculate payment information, accept funds, and credit accounts accordingly.
• Participate in performance improvement activities as directed.
• Open, stamp, and distribute mail and process outgoing mail.
• Operate a calculator, computer, and related office equipment.
• Maintain quality results by following standards.
• Follow policies and procedures, maintain work operations, and report compliance issues to appropriate personnel.
• Report patient care or billing complaints to the Compliance Officer.
• Serve as receptionist and greet clients or visitors.
• Perform miscellaneous clerical duties, including answering phones, correspondence, photocopying, handling daily mail, and ordering office supplies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed