Patient Access Clerk

ONSLOW MEMORIAL HOSPITAL•Jacksonville, NC

13d•Onsite

About The Position

Patient Access Clerks register patients accurately and efficiently across a range of services, including in-house admissions, outpatient diagnostic services, emergency room visits, pre-registrations for scheduled surgeries and OB care, patient type “8” services, special clinics, and other services requiring a record. The role also conducts insurance verification, data entry, filing of protected health information (PHI), and point-of-service collections while supporting patient relations and customer satisfaction. The clerk maintains patient flow and prioritizes work appropriately, provides cooperative and courteous service to internal and external customers, and assists with questions or concerns. The position requires maintaining a professional and pleasant manner, working effectively and harmoniously with team members, supporting co-workers, adhering to the Code of Conduct, and protecting patient privacy. The clerk demonstrates understanding of the needs of infants, children, adults, and elderly patients as they relate to the appropriate provision of care.

Requirements

High school graduate or equivalent.
At least 1 year of experience in a healthcare setting, such as a hospital or physician’s office, or 1 year of experience related to customer service or working with the public.

Responsibilities

Register patients accurately and efficiently, including in-house admissions, outpatient diagnostic patients, emergency room patients, pre-registrations for scheduled surgeries and OB care, patient type “8” patients, special clinic patients, and others requiring a record of service.
Conduct insurance verification and data entry.
File protected health information (PHI) and maintain patient privacy.
Collect payments at the point of service.
Maintain patient flow and prioritize appropriately.
Provide cooperative and courteous service to internal and external customers.
Assist internal and external customers with questions or concerns.
Maintain a professional and pleasant manner that promotes credibility, confidence, and trust.
Communicate and work effectively and harmoniously with team members, and support co-workers in a team environment.
Adhere to the Code of Conduct.
Demonstrate understanding of age-specific populations, including infants, children, adults, and elderly patients, as it relates to appropriate provision of care.