ED Patient Access Clerk

Western Missouri Medical Center•Warrensburg, MO

About The Position

As directed, the ED Patient Access Clerk completes accurate registration of patients presenting to Western Missouri Medical Center for clinical testing and verifies accounts. The role gathers and enters patient demographic, insurance, Medicare Secondary Payer, and VA transfer-of-care information; determines benefits, co-pays, and deductibles; and collects other data as requested. The clerk uses equipment and supplies properly, maintains professional behavior, works independently within hospital or clinic policies and procedures, meets deadlines, maintains regular and predictable attendance, and performs other essential duties as assigned. The position requires sustained accuracy while working under pressure and meeting inflexible deadlines. It involves using standard office equipment, including a telephone and computer keyboard, and may require sitting and standing intermittently for 8 to 10 hours a day. Physical activities include frequent standing, walking, sitting, and eye-hand coordination; occasional reaching above shoulder level and walking on uneven surfaces; and regularly lifting or carrying up to 40 pounds.

Requirements

High school diploma or equivalent.
Typing skills of 45 or more words per minute.
Previous clerical experience.
Great customer service skills.
Self-motivated and able to work within established hospital or clinic policies, procedures, and practices.
Able to sit and stand intermittently for 8 to 10 hours a day.
Able to use standard office equipment, including a telephone and computer keyboard.
Able to work continuously under pressure to maintain near-100% accuracy while meeting inflexible deadlines.
Able to continuously use manual or bimanual dexterity, near vision, speech, and hearing.
Frequently stands, walks, and sits, and uses eye-hand coordination and color definition.
Occasionally reaches above shoulder level and walks on uneven surfaces.
Regularly lifts and/or carries up to 40 pounds.

Responsibilities

Perform patient registration duties as requested.
Obtain accurate patient demographic and insurance information.
Determine benefits, co-pays, and deductibles.
Collect and enter accurate Medicare Secondary Payer (MSP) information for Medicare patients.
Collect and transcribe correct documentation for VA patients, including transfer-of-care requirements.
Collect data as requested.
Demonstrate competency with equipment and use supplies and equipment properly.
Demonstrate behaviors that promote professionalism.
Work without constant supervision, meet deadlines, and make decisions based on relevant facts.
Maintain regular and predictable attendance.
Perform other essential duties as assigned.