Patient Access Call Center Scheduler, Center For Hematology & Oncology, FT, 8:30A-5P

Baptist Health South Florida • Boca Raton, FL

5d • $19 - $24

About The Position

The Patient Access Call Center Scheduler is responsible for scheduling patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures and treatments. The role obtains and verifies demographic and insurance information, registers patients, and enters data into the scheduling system. It works in a call center environment and is accountable for meeting individual quality metrics. The incumbent also supports go-lives and departmental initiatives, including onboarding and training team members, and participates in departmental committees or champion opportunities. The position provides professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members in keeping with Baptist Health’s service-excellence philosophy. The estimated pay range is $18.69–$23.74 per hour, depending on experience.

Requirements

• High school diploma, certificate, GED, training, or equivalent experience.
• Minimum of 1 year of experience.
• Internal candidates: At least 1 year of Patient Access experience and demonstrated ability to independently perform all functions in the Level 1 job description.
• Internal candidates: Meet or exceed BHSF registration accuracy and productivity standards for at least the most recent 6 months, and exceed departmental KPIs.
• Internal candidates: Maintain a positive attitude, be self-motivated, encourage others, and be identified as a team player.
• Internal candidates: Be cross-trained in multiple areas, product lines, or practices to substitute for staff positions as needed.
• External candidates: Associate degree preferred with 1 year of Patient Access experience, or 2 years of experience in lieu of a degree.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, and a team player, with compassion and excellent customer service and interpersonal communication skills.

Nice To Haves

• Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, Medicare coverage structure, and medical necessity compliance guidelines.
• Understanding of insurance contracts and scheduling guidelines or protocols.
• Knowledge of Microsoft Office products and EMR applications.
• Knowledge of medical terminology.
• Bilingual English and Spanish or Creole.
• Associate degree for external candidates.

Responsibilities

• Schedule diagnostic, surgical, therapy, physician office, and other procedure or treatment appointments.
• Obtain and verify patient demographic and insurance information.
• Register patients and enter information into the scheduling system.
• Meet individual quality metrics in a call center environment.
• Support go-lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees and champion opportunities.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED