RN Call Center Ambulatory Triage Mon-Fri, 8:30a-5p

IU Health•Indianapolis, IN

About The Position

The Clinical Nurse reflects the mission, vision, and values of Indiana University Health, follows the organization’s Code of Ethics and Corporate Compliance, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The registered professional clinical nurse (RN) is accountable for providing and coordinating competent, evidence-based care across the care continuum, including assessment, diagnosis, outcome identification, planning, implementation, and evaluation. This position performs telephone triage, symptom management, and care coordination. Duties may also include direct in-clinic patient care and quality improvement activities. The nurse ensures ordered procedures and treatments are complete, educates and instructs patients about procedures, treatments, and care needs, and ensures medical orders are carried out accurately and promptly. Telephone nursing care establishes a nurse-patient relationship and is facilitated by the nursing process. Indiana University Health is a comprehensive health system with 15 hospitals and nearly 40,000 team members. The organization describes opportunities for clinical training, leadership development, promotion, and cross-training, and emphasizes compassionate service, excellence, and meaningful work for patients.

Requirements

Basic Life Support (BLS) certification through the AHA; other advanced life support certifications may be required according to unit or department specialty and patient care policies.
Associate of Nursing (ASN) required; Bachelor of Nursing (BSN) preferred.
Graduation from a nationally accredited nursing program.
Active Registered Nurse (RN) license in Indiana or an active Nurse Licensure Compact (NLC) RN license.
Knowledge of procedures for functions appropriate to the specific clinical area and familiarity with designated equipment and supplies.
Ability to coordinate multiple functions for a group of patients effectively and in a timely manner.
Awareness and understanding of the legal implications of patient care activities and performance as a Registered Nurse.
Ability to assess patients without face-to-face interaction.

Nice To Haves

Bachelor of Nursing (BSN).
Two years of experience in an ambulatory setting.

Responsibilities

Provide and coordinate competent, evidence-based nursing care across the care continuum, including assessment, diagnosis, outcome identification, planning, implementation, and evaluation.
Perform phone triage, symptom management, and care coordination.
Provide direct in-clinic patient care when applicable.
Participate in quality improvement activities when applicable.
Ensure ordered procedures and treatments are complete.
Educate and instruct patients concerning procedures, treatments, and care needs.
Ensure medical orders are carried out accurately and in a timely manner.
Establish nurse-patient relationships during telephone nursing care and facilitate care through the nursing process.
Coordinate functions for a group of patients effectively and in a timely manner.
Assess patients without face-to-face interaction.