Call Center Patient Scheduler

Suncoast Skin Solutions•Lutz, FL

11h•$17 - $20•Onsite

About The Position

The Call Center Patient Scheduler provides excellent customer service to patients by handling a high volume of calls and scheduling appointments efficiently and accurately. The role supports administrative functions with the goal of keeping schedules filled and ensuring patient satisfaction. This is a full-time, in-office position in a call center at the corporate office in Lutz, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The starting compensation range is $17–$19.50 per hour. Spanish language ability and prior call center experience are a plus.

Requirements

High school diploma, associate degree, or higher.
Knowledge of computer programs and EMR systems.
Customer service knowledge.
Excellent verbal communication skills.
Professional telephone technique and appropriate use of medical terminology.
Ability to prioritize and perform multiple tasks, manage time, adapt to change, and remain calm under pressure.
Attention to detail, organization, initiative, persistence, problem-solving, analytical skills, and follow-through.
Ability to work as a team player and treat patients and staff with compassion, empathy, and respect.
Honesty, integrity, a strong work ethic, and openness to advice and constructive criticism.
Consistent attendance and punctuality.

Nice To Haves

Spanish-speaking ability.
Previous call center experience.

Responsibilities

Maintain excellent phone etiquette and tone; answer calls within two to three rings and minimize hold times.
Use EMR software, data-entry practices, and scheduling techniques; understand dermatology procedures and their scheduling and time requirements.
Follow established patient scheduling guidelines and communicate scheduling problems or concerns to a supervisor.
Accurately collect and enter patient names, dates of birth, Social Security numbers, demographics, contact numbers, and referral sources.
Obtain and verify insurance information, confirm active coverage, and determine whether referrals or authorizations are needed.
Ensure required insurance referrals or authorizations are in place before appointments.
Confirm patient appointments and keep patient information accurate and current.
Coordinate with offices regarding same-day add-on appointments, cancellations, and rescheduling.
Fill first-available and open appointment slots daily.
Attend team meetings and mandatory in-service training and education.
Maintain confidentiality and accurate documentation, follow guidelines for releasing patient information, and work within the scope of training and capability.
Maintain awareness of applicable federal and state healthcare regulations, including OSHA, HIPAA, and CLIA.
Communicate respectfully and professionally with patients and staff, adapting communication to individual needs and recognizing cultural diversity.
Demonstrate consistent attendance and punctuality and follow time-clock procedures.