Med Office Scheduler I - Call Center

Healthcare Outcomes Performance Company • Wellington, FL

2d • Onsite

About The Position

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location orthopedic medical practice providing diagnosis and treatment for musculoskeletal injuries and diseases. The practice offers services including on-site X-ray, MRI, physical therapy, and aquatic therapy. The Bilingual Medical Office Scheduler I joins the Call Center team and supports patient care by coordinating appointments and responding to patient inquiries in a fast-paced healthcare environment.

Requirements

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• At least one year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems; ATHENA experience is specified.
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services, using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Use scheduling and referral management tools to coordinate patient care.
• Verify insurance eligibility and benefits when scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to appropriate clinical or administrative staff.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Comply with company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Benefits

• Comprehensive health and welfare benefits.
• Monthly $43 stipend toward ancillary benefits.
• HSA with company match for qualifying HDHP plans.
• 401(k) plan with company match.
• Company-paid life insurance.
• 24/7 Employee Assistance Program.
• Paid time off.
• Paid holidays.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED