Med Office Scheduler I

Healthcare Outcomes Performance Co. (HOPCo)•Cypress Lake, FL

About The Position

The Med Office Scheduler I schedules clinic appointments, including consultations and follow-up visits, using the electronic medical record (EMR), scheduling tools, and referral system. The role collects patient demographic, insurance, and medical information; confirms insurance eligibility when scheduling; and processes referrals by contacting patients and importing referral documents into patient charts. The scheduler handles outbound calls and requests and provides backup for incoming calls, resolving both accurately and promptly. The role communicates potential patient concerns to supervisors or leads, triages and relays messages to appropriate staff, and works with the pre-registration team to process appointment requests. The position requires strict confidentiality of health records and member information and compliance with HIPAA guidelines. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Medical terminology knowledge.
Basic typing and keyboarding skills.
Strong organizational and interpersonal skills.
Customer service experience.
Familiarity with computers and other office equipment.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize responsibilities.
Ability to act calmly and effectively in busy or stressful situations.
Knowledge of insurance plans and procedures.
Adherence to policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.
Ability to establish and maintain effective working relationships with managers and peers.

Responsibilities

Maintain phone coverage between 7:30 a.m. and 6:00 p.m., Monday through Friday.
Schedule clinic appointments, including consultations and follow-up visits, using the EMR and scheduling tools.
Collect pertinent demographic, insurance, and medical information.
Use scheduling tools and the referral system to schedule patient appointments.
Confirm patient eligibility with the insurance plan when scheduling appointments.
Process referrals, contact patients to schedule appointments, and import referrals and documents into patient charts.
Resolve outbound calls and requests in a timely and accurate manner.
Provide backup for incoming calls and resolve requests in a timely and accurate manner.
Communicate potential patient concerns to supervisors and/or leads.
Triage and relay necessary messages to appropriate staff members.
Participate with the pre-registration team in the daily processing of patient appointment requests.
Maintain strict confidentiality of health records and member information and comply with HIPAA guidelines.
Perform other duties as assigned.