Med Office Scheduler I - Call Center

Healthcare Outcomes Performance Co. (HOPCo)•Wellington, FL

3d•Onsite

About The Position

Center for Bone & Joint Surgery of the Palm Beaches is seeking a bilingual Spanish/English Medical Office Scheduler I to join its Call Center team. The practice provides orthopedic care across multiple locations, with services including on-site X-ray, MRI, physical therapy, and aquatic therapy. This role supports patient care by scheduling appointments and services, managing calls and patient inquiries, verifying insurance, coordinating referrals, and maintaining accurate and confidential patient records. The position is full-time, onsite, Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Bilingual in Spanish and English.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to multitask and manage priorities in a fast-paced environment.
Strong attention to detail and organizational skills.
At least one year of medical scheduling, call center, or healthcare customer service experience.
Experience working with EMR systems, specifically ATHENA.
Knowledge of medical terminology, insurance verification, and referral processes.
Proficiency with Microsoft Office applications.

Responsibilities

Schedule new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
Collect and accurately enter patient demographic, insurance, and medical information.
Use scheduling and referral management tools to coordinate patient care.
Verify insurance eligibility and benefits at the time of scheduling.
Answer high-volume incoming calls professionally and courteously.
Resolve patient inquiries and requests in a timely and accurate manner.
Escalate patient concerns to supervisors or team leads as appropriate.
Triage and route messages to appropriate clinical or administrative staff.
Maintain patient confidentiality in accordance with HIPAA regulations.
Comply with company policies, procedures, and privacy standards.
Perform additional duties and special projects as assigned.