Patient Access Associate - Part Time

Nebraska Medicine•Durham, CA

1d•Onsite

About The Position

The Patient Access Associate greets patients, customers, and staff professionally, promptly, and efficiently. The role screens people entering the organization to support the safety of patients, employees, and providers while meeting customer expectations and complying with applicable state and federal requirements. Duties include appointment confirmation, visitor validation, patient wayfinding and escorting, mask distribution, symptom screening, patient registration, and other assigned Revenue Cycle tasks in accordance with policies and procedures. Face-to-face patient contact is required. Coverage needs may include days and evenings, seven days a week, including holidays, and work in various areas throughout the organization. This is a part-time position scheduled for 16 hours per week, Monday through Friday from 3:00 PM to 7:00 PM. Training is full-time for the first three weeks, Monday through Friday from 7:00 AM to 3:30 PM. The position is located at Nebraska Medical Center in Omaha, Nebraska.

Requirements

High school education or equivalent.
Obtain Basic Life Support (BLS) certification within six months of hire; certification must be from an American Heart Association-endorsed program.
Ability to work proactively and in a self-directed manner.
Multitasking and problem-solving abilities.
Ability to form and maintain working relationships within the organization and foster a team environment.
Ability to handle difficult or challenging customer interactions and escalate them to leadership as appropriate.
Ability to perform face-to-face patient contact.

Nice To Haves

Prior experience working with customers or patients.
Experience with general office materials or equipment.
Fluency in Spanish, depending on the position available.

Responsibilities

Greet patients, customers, and staff in a professional, timely, and efficient manner.
Screen people entering the organization to promote safety while exceeding customer expectations and complying with state and federal regulations and laws.
Confirm appointments and validate visitors.
Provide patient wayfinding and escorting.
Distribute masks and conduct symptom screening.
Complete patient registration and other assigned Revenue Cycle tasks in accordance with policies and procedures.
Provide coverage during days and evening hours, including weekends and holidays, as required, and in various areas throughout the organization.