Patient Access Associate Specialist- Part Time

Ensemble Health Partners • Emporia, VA

5d • Onsite

About The Position

The Patient Access Specialist performs admission duties for patients receiving hospital services while meeting organizational goals, mission, policies, and regulatory compliance requirements. This onsite role is based at Bon Secours - Southern Virginia Regional Medical Center in Emporia, Virginia. The position is an entry-level career opportunity and pays $17.00–$18.15 based on experience.

The role includes registering and pre-registering patients, verifying patient and insurance information, completing compliance and medical-necessity checks, processing physician orders, explaining and distributing patient forms, collecting point-of-service payments, and providing compassionate customer service. The specialist also operates the telephone switchboard and uses quality auditing and reporting systems to review accounts, correct errors, and provide statistical information to Patient Access leadership.

A CRCR (Certified Revenue Cycle Representative) certification is required within six months of hire and is company paid. The position offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities.

Requirements

• High school diploma or GED.
• CRCR (Certified Revenue Cycle Representative) certification required within six months of hire; the company pays for the certification.
• Must be able to work onsite at Bon Secours - Southern Virginia Regional Medical Center in Emporia, Virginia.
• Must be inquisitive and open to innovation, including using AI to explore better processes and improve patient and client experiences.

Nice To Haves

• One or more years of customer service experience.

Responsibilities

• Perform admission duties for patients receiving hospital services while following organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, providing compassionate and policy-compliant service.
• Meet assigned point-of-service goals.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms and obtain required signatures and the witness's name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advance Beneficiary Notice (ABN) software, inform Medicare patients of potential non-payment, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.
• Use quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are accurate and completed on time, meet audit standards, and provide statistical data to Patient Access leadership.

Benefits

• Bonus incentives.
• Paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED